Old claim folders are a perennial problem for attorneys representing Social Security disability claimants. Many claimants with currently pending claims have filed previously. Sometimes they have been on disability benefits previously. Often the attorneys want these old claim files retrieved. This can be difficult to accomplish since field office personnel are often unfamiliar with the process. Even when the old file is properly ordered, it can take quite some time before it is retrieved. Social Security has issued new instructions in its POMS manual of how it is done.