This is just a little speculation based upon a couple of things. First, I have noticed recently that it often takes a long time to access Social Security web pages. The problem seems to be getting worse. Second, I am hearing a lot of complaints that while Social Security is encouraging use of Electronic Records Express (ERE) to upload medical records to the agency, that a lot of the time ERE is unavailable.
Could these two problems be linked by inadequate bandwidth or inadequate network servers at Social Security, basically inadequate computer infrastructure? If so, the Social Security Administration is going to have to address the issue pronto or stop promoting the use of the internet to do business with the agency. But these may be no more than temporary blips.
Could these two problems be linked by inadequate bandwidth or inadequate network servers at Social Security, basically inadequate computer infrastructure? If so, the Social Security Administration is going to have to address the issue pronto or stop promoting the use of the internet to do business with the agency. But these may be no more than temporary blips.
1 comment:
The great unspoken (outside the Agency) secret is that INSIDE the Agency, workers are enountering horrendous slowness/lag or even freezing, errors, and getting kicked out, making it a serious impediment to getting work done; sometimes work comes to a screeching halt. Nearly everything is electronic and online now. Unless this is addressed, all the 'initiatives' the Agency has been bragging about won't amount to a hill of beans...
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