Jul 14, 2010

Updated Hearing Office And ALJ Stats

Social Security has posted the following updated data:
By the way, I would love to get some data on Social Security field office and teleservice center operations. What percentage of telephone calls are being answered at the field offices? What is the average wait time at the field offices? How long are people on hold before a live teleservice center employee talks with them? What percentage of callers to the teleservice centers get accurate and complete answers to their inquiries? I think that Social Security is collecting all this data and a lot more but it is not being released.

2 comments:

Anonymous said...

Honolulu has only one ALJ.

Anonymous said...

The phones go unanswered in my office most days, because they do not assign anyone to answer the phone. The management staff is supposedly answering, but they give out wrong information to the public and have people screaming at you about "well your manager told me that someone could see me today", even though the supervisor, who is delegating the foot traffic work, said "no more walk ins" because we are too backed up. It is pitiful at best, considering that they expect the regular staff to be up front, calling numbers all day, and the phone not being answered makes the FO traffic that much worse. And the public waits for around an hour for basic things. Sad reality!