The Office of Management and Budget (OMB) has published the plan for the Customer Service Cross-Agency Priority (CAP) Goal on the performance.gov website. This CAP Goal is one of 15 CAP Goals developed to support President Obama’s management agenda. Carolyn W. Colvin, Acting Commissioner of Social Security, serves as a Goal Leader with Lisa Danzig, the Associate Director for Personnel and Performance at OMB.
“Customer service is part of our DNA here at Social Security, and we are happy to provide leadership in this important area,” said Acting Commissioner Colvin. “For all the federal agencies that interact with citizens or businesses, our customers expect and deserve world-class customer service. Through this CAP Goal, we renew our commitment to improve service to the American people.”
Staff from Social Security and OMB identified the high-level CAP Goal strategies after consulting with dozens of other federal agencies and external organizations.
Highlights of the plan include:
For more information on the CAP goal, please click here http://www.performance.gov/node/3400/view?view=public#progress-update
- An online and in-person network that federal employees anywhere can join and share ideas and tools for improving customer satisfaction
- A nationwide award program for teams and individuals who excel at customer service
- A better way to improve transparency and measure customer satisfaction across the federal government