From the newsletter of the National Council of Social Security Management Associations (NCSSMA):
Over the past decade, attorney and third party requests have increased at an alarming rate. Managers from all over the country are facing tough decisions as they struggle to maneuver valuable office resources and keep up with the steady stream of paper flowing from their fax machines and mailrooms....
According to a recent survey conducted by NCSSMA, offices are spending an hour and a half or more per day just sorting the influx of paper claims, appeals, 1695/1696s, and FOIA requests.
In addition, one-third of the paper received by fax and mail consists of duplicates or second requests. As stated by one frustrated Dallas Region manager: “The majority of the time, forms are submitted electronically, faxed, and then mailed to the field office. Not only do we receive them twice, but most often three times.”
Another issue challenging field offices is incomplete forms. A large majority of survey respondents said that only half the claims filed by third parties are fully completed, with a third needing more information in order to proceed with the application process. ...
According to a recent survey conducted by NCSSMA, offices are spending an hour and a half or more per day just sorting the influx of paper claims, appeals, 1695/1696s, and FOIA requests.Let me give an explanation for at least some of the duplicates. Things get lost at Social Security. That really bothers Social Security attorneys. To cover themselves, they submit duplicates.
We need more reliable systems.