The most recent issue of the newsletter of the National Council of Social Security Management Associations (NCSSMA), a voluntary organization of Social Security management personnel, has an article on the agency's Teleservice Centers (TSCs). Some points from the piece:
- On June 10, 2014 Social Security's 800 number handled its One-Billionth call;
- As of June 2015, the TSCs had handled 49 million calls since the beginning of the fiscal year on October 1, 2014;
- The TSCs have a "very aggressive" goal of 700 seconds average speed of answer and 8% agent busy rate.