When a member of the public has an issue accessing a federal benefit or service, they often contact their member of Congress for help. That assistance is called constituent casework.If an agency receives a lot of requests from lawmakers on behalf of their constituents about a specific issue, or if there are multiple constituent cases coming from the same area, that could be a signal to officials that there’s a problem.But actually using this data to pinpoint systemic problems with agency operations is difficult because there’s no database to collect such information from across Capitol Hill offices. The House of Representatives, however, could soon change that.House Digital Services, a tech team within the chamber’s support office, has been working since 2024 on Case Compass, which is a dashboard that will display anonymous constituent casework data from across participating Capitol Hill offices. On Sept. 9, the House unveiled a framework to aggregate such information. …
The Commissioner probably isn’t interested in seeing a database tracking increases in complaints about his agency
I like the idea of another source external from SSA tracking complaints, especially with the drop in confidence in SSA reporting.
ReplyDeleteThe fact that, until now, Congress didn't care enough to use a database to identify systemic issues says more about Congress than any government agency. It reflects how seriously they took their oversight responsibilities. And like most things that Congress starts, the database probably won't work and will cost a fortune.
ReplyDeleteUp until this year there wasn’t a massive problem and coverup. Now, there is!
DeleteExcellent point. It’s not like a database is advanced software. It’s freaking 2025, They could’ve done this 25 years ago.
Delete