Commissioner Frank Bisignano is testifying before the House Ways and Means Committee. His opening statement, touting his accomplishments at the Social Security Administration, is now available.
Sometimes the negativity and hypocracy just turns your stomach. For you are like whitewashed tombs which on the outside appear beautiful, but inside they are full of dead men’s bones and all uncleanness. So you too, outwardly appear righteous to men, but inwardly you are full of hypocrisy and lawlessness.
Only wrongly worded which gives witness an out. I believe he was asked, something like, “can you promise that no unauthorized third party received data?” He answered yes. I remember the unauthorized party part. So in his mind anyone he or DOGE gave data to was authorized. They should have asked “provide a list of every person, organization, business, agency, or other that received data from any declared member of DOGE or otherwise on behalf of the agency from date to date.”
I cannot stand anything from him. The “amazing state of the agency” are outright lies and is gaslighting to those of living the reality on the front lines. Things cannot be further from the truth. There is nothing amazing about the agency. The agency has failed us and the public who relies on our services.
The commissioner repeatedly argued that the SSA’s broader performance has improved, saying the agency has expanded web access, ended appointment-only policies that turned away walk-ins, and served millions more callers. He said the SSA now has more than 100 million online “my Social Security” accounts and that the agency is aiming to become a “digital-first” service provider while still maintaining field office and phone access.
I take call after call from people who were turned away by their local office because they didn’t have an appointment. “Ending appointment-only” policies is yet another lie.
Having FO’s answer 800# just proves alot, of how low staffed we are and how some office managers spending 10 mins explaining why you need an appointment for a 5 min dirdep change should say alot!
Then to have ADO’s trying to cover up and not speaking truth.
Rogue managers,ruined what could’ve been an important service transformation for Social Security. People want to be able to make appointments instead of taking a number and waiting it out. The instructions clearly said not to turn people away. Specifically stated homeless and other disabled be assisted In office. It said to make appointments available and heavily promote them. We even had calls emphasizing this. Really interesting that Frank left the policy in place until just a few weeks ago, and doesn’t acknowledge that it was a huge part of why waiting times are down so much.
Yes. It was a nice and welcomed policy. One reason it failed is there were not enough appointments made available despite the policy requiring appointments within a specific timeframe. And the system was built for one-size fits all 5-minute slots. Hard to maximize time when you don’t know if that appointment will be a 20-minute payee app or a 3-minute for proofs.
Totally agree with both of the above. It was never appointment only, it was appointment focused, which is completely different
It was rolled out without the optimal technology in place to support it And some managers who weren’t on board with the concept were trying to undermine it from the start. Even with both of those problems, waiting time fell quickly And was already in the low 20s by early 2025.
Charles, isn’t it your job to be an informed advocate for Social Security beneficiaries?
ReplyDeleteSometimes the negativity and hypocracy just turns your stomach. For you are like whitewashed tombs which on the outside appear beautiful, but inside they are full of dead men’s bones and all uncleanness. So you too, outwardly appear righteous to men, but inwardly you are full of hypocrisy and lawlessness.
ReplyDeleteThe “ostrich defense” is alive and well.
ReplyDeleteI can’t watch evil liars either. Are any Congress members asking Frankenstein about the theft of our data from those snotty nosed Doge babies?
ReplyDeleteOnly wrongly worded which gives witness an out. I believe he was asked, something like, “can you promise that no unauthorized third party received data?” He answered yes. I remember the unauthorized party part. So in his mind anyone he or DOGE gave data to was authorized. They should have asked “provide a list of every person, organization, business, agency, or other that received data from any declared member of DOGE or otherwise on behalf of the agency from date to date.”
DeleteI cannot stand anything from him. The “amazing state of the agency” are outright lies and is gaslighting to those of living the reality on the front lines. Things cannot be further from the truth. There is nothing amazing about the agency. The agency has failed us and the public who relies on our services.
ReplyDeleteDigital office first office coming soon.
ReplyDeleteThe commissioner repeatedly argued that the SSA’s broader performance has improved, saying the agency has expanded web access, ended appointment-only policies that turned away walk-ins, and served millions more callers. He said the SSA now has more than 100 million online “my Social Security” accounts and that the agency is aiming to become a “digital-first” service provider while still maintaining field office and phone access.
I take call after call from people who were turned away by their local office because they didn’t have an appointment. “Ending appointment-only” policies is yet another lie.
DeleteHaving FO’s answer 800# just proves alot, of how low staffed we are and how some office managers spending 10 mins explaining why you need an appointment for a 5 min dirdep change should say alot!
DeleteThen to have ADO’s trying to cover up and not speaking truth.
Lies. Lies. Lies. Wake me up in 2029.
ReplyDeleteLiar liar pants on fire 🔥
ReplyDeleteRogue managers,ruined what could’ve been an important service transformation for Social Security. People want to be able to make appointments instead of taking a number and waiting it out. The instructions clearly said not to turn people away. Specifically stated homeless and other disabled be assisted In office. It said to make appointments available and heavily promote them. We even had calls emphasizing this. Really interesting that Frank left the policy in place until just a few weeks ago, and doesn’t acknowledge that it was a huge part of why waiting times are down so much.
ReplyDeleteYes. It was a nice and welcomed policy. One reason it failed is there were not enough appointments made available despite the policy requiring appointments within a specific timeframe. And the system was built for one-size fits all 5-minute slots. Hard to maximize time when you don’t know if that appointment will be a 20-minute payee app or a 3-minute for proofs.
DeleteTotally agree with both of the above. It was never appointment only, it was appointment focused, which is completely different
ReplyDeleteIt was rolled out without the optimal technology in place to support it And some managers who weren’t on board with the concept were trying to undermine it from the start. Even with both of those problems, waiting time fell quickly And was already in the low 20s by early 2025.