The New York Times has a new piece out about service at Social Security. There’s nothing much new in it. The sad thing is that they’ve been bamboozled into believing service is improving at the agency.
Service at SSA is worse. The wait times on the phone hide the people dying and waiting to get paid. The massive backlog that is unresolved. Cases at processing center are consolidated to lower the case counts without doing the work.
The admin is making great changes. They just need to reduce the bloat at the top and numbers of managers hroughout the agency, and hire more people who actually handle the work.
Service at SSA is worse. The wait times on the phone hide the people dying and waiting to get paid. The massive backlog that is unresolved. Cases at processing center are consolidated to lower the case counts without doing the work.
ReplyDeleteThe admin is making great changes. They just need to reduce the bloat at the top and numbers of managers hroughout the agency, and hire more people who actually handle the work.
ReplyDeleteName 3 great changes and I’ll name 5 terrible ones 🤣
DeleteClick to call back and wait times disappear! Utter lies.
ReplyDeleteThe Times getting duped by the official narrative?!? Color me surprised
ReplyDeleteThe New York Times is a joke.
ReplyDelete