The New York Times has a new piece out about service at Social Security. There’s nothing much new in it. The sad thing is that they’ve been bamboozled into believing service is improving at the agency.
Service at SSA is worse. The wait times on the phone hide the people dying and waiting to get paid. The massive backlog that is unresolved. Cases at processing center are consolidated to lower the case counts without doing the work.
The admin is making great changes. They just need to reduce the bloat at the top and numbers of managers hroughout the agency, and hire more people who actually handle the work.
The New York Times article was based on the trust but don’t verify journalism that is prevalent among the corporate media. The agency states that the average callback numbers have gone down but yet the metric performance website has shut down since last summer. The don’t worry be happy media is alive and well.
Service at SSA is worse. The wait times on the phone hide the people dying and waiting to get paid. The massive backlog that is unresolved. Cases at processing center are consolidated to lower the case counts without doing the work.
ReplyDeleteThe admin is making great changes. They just need to reduce the bloat at the top and numbers of managers hroughout the agency, and hire more people who actually handle the work.
ReplyDeleteName 3 great changes and I’ll name 5 terrible ones 🤣
DeleteClick to call back and wait times disappear! Utter lies.
ReplyDeleteThe Times getting duped by the official narrative?!? Color me surprised
ReplyDeleteThe New York Times is a joke.
ReplyDeleteThe New York Times article was based on the trust but don’t verify journalism that is prevalent among the corporate media. The agency states that the average callback numbers have gone down but yet the metric performance website has shut down since last summer. The don’t worry be happy media is alive and well.
ReplyDelete