tag:blogger.com,1999:blog-19246708.post3600327901226955346..comments2024-03-29T11:14:10.488-04:00Comments on Social Security News: Number Of Threats Increases DramaticallyUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-19246708.post-6275733443810102692010-12-05T12:37:42.099-05:002010-12-05T12:37:42.099-05:00Our Area Director recently told us that the Direct...Our Area Director recently told us that the Director of Operations personally reads all incident reports submitted by the field and is considering additional lifetime office bans for some problem cases. She also reminded us that we can reduce incidents by providing better public service in returning phone calls and treating people with respect and dignity. No doubt that the employees' responses can escalate an already tense situation. However, providing more staff to do the business of the office would also help and maybe help a bit more.<br /><br />But many of our usual clientele are those that get upset whenever they don't get their way and no amount of respectful treatment will make a difference. And coddling those people takes time away from finishing the work needed for the people waiting quietly.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19246708.post-44642288163380092312010-12-04T13:41:38.082-05:002010-12-04T13:41:38.082-05:00I believe metal detectors should be put in all off...I believe metal detectors should be put in all office buildings. Why have cameras and not metal detectors? Does management want to spy on its employees? I understand cameras are for our protection but so are metal detectors. The number of incidents have gone up and management doesn't care since they don't talk very much with the public. I guess they are waiting for a big incident to happen but by that time it will be too late.Anonymousnoreply@blogger.com