tag:blogger.com,1999:blog-19246708.post924114592531461156..comments2024-03-28T10:15:57.792-04:00Comments on Social Security News: Planning To Rewrite EverythingUnknownnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-19246708.post-87832193176566505742016-07-16T08:45:09.961-04:002016-07-16T08:45:09.961-04:00Sigh.... SSA's systems 'improvements'...Sigh.... SSA's systems 'improvements' frequently (almost always) make field operations more difficult. Flaws, unanticipated conflicts, unanticipated circumstances.... Solutions? Few and far between. "We created a web site listing problems and 'work arounds'." "Use these." If that doesn't solve it 'send it up to vHelp' ... if they can't tell you how to fix it (complex time consuming possible work around), we will send it to Central Office for resolution." Oh...by the way....this all takes times and causes delays and further strains limited Field Office resources.... Oh well, it's just gov't work after all...I guess. :-( Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19246708.post-51707696424247882992016-06-18T21:13:10.248-04:002016-06-18T21:13:10.248-04:00THIS time they'll get it right. They swear.
...THIS time they'll get it right. They swear.<br /><br />Give this to SSA, even though their COBOL-based record maintenance programs are ancient and creaky, they've done a good job with a tiny IT budget at putting web-based overlays on it. At a basic level, it's polishing a turd, but it still helps productivity.<br /><br />Although they fell flat on their face with the rollout of their recent update to how they managed representative payees. FO employees have been absolutely screaming to us about how many bugs were in it. And how many features weren't.<br /><br />If ever there was an agency that needed an overall enterprise solution, instead of farming out responsibilities by region, it's SSA.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19246708.post-39706055769656909822016-06-17T18:07:46.021-04:002016-06-17T18:07:46.021-04:00Good heavens, how many times have we heard the sam...Good heavens, how many times have we heard the same damn thing from the Systems types? Dozens, maybe hundreds. Don't hold your breath.Anonymousnoreply@blogger.com