Another Hidden Backlog

From a recent report by Social Security's Inspector General:

Each year, a number of workers contact the IRS to dispute earnings reported under their Social Security number (SSN) and the associated taxes. If the IRS concurs with the worker, it sends a referral to SSA stating the reported wages do not belong to the worker. The IRS does not collect Federal income tax from the worker on the disputed earnings and notifies SSA to correct its Master Earnings File (MEF) record using information provided on the Form 9409 IRS/SSA Wage Worksheet (wage referral). Upon receiving the wage referral, SSA uses the Item Correction 2.8 (ICOR) process in the Earnings Modernization system to remove the disputed earnings from the worker's earnings record.

Our March 2003 report stated that, as of March 2002, the IRS had sent SSA approximately 12,000 disputed wage referrals for Tax Year (TY) 1999. We found that SSA had not processed these referrals to determine whether workers had overstated wages on the MEF. By not reviewing these IRS wage referrals, SSA was missing an opportunity to correct individual earnings records, prevent the misuse of SSNs, and reduce improper benefit payments.

Not every problem at Social Security is due to inadequate staffing. However, this appears to be a backlog that the agency has been aware of but has not had enough staff to correct. Hearing backlogs get press attention, but the Social Security Administration has hidden backlogs like this all over the place. The effect of many of these backlogs is inaccurate payment of benefits. Some people are being paid too much and some people are being paid too little. Cumulatively, the inaccuracies may be over a billion dollars a year, but no one knows.