Internet Access To Social Security Files Moving Along

There was an important development at the conference of the National Organization of Social Security Claimants Representatives (NOSSCR) last month that I had not gotten around to posting about. Social Security invited over 200 attorneys to sign up during the conference to participate in a program to allows them internet access to the electronic files that Social Security has on their clients. Previously, Social Security had only a tiny pilot with nine participants.

Since the NOSSCR conference, I and others at my firm have been able to access our clients' files, so long as the client is awaiting a hearing on their Social Security disability claim. I would not call the process elegant but it is functional and convenient. The biggest annoyance is the requirement that after I enter my user id online as well as a password that I must wait for a code number to be sent as a text message to my cell phone. I must enter that code number to gain access to my clients' files. I understand the need to be vigilant about security but this seems like overkill to me. If a person has someone else's user id and password, they can easily change the cell phone number so that they can received the text message. I do not see how the texting of a second password provides any extra security. Another annoyance is the fact that I cannot immediately download a copy of my client's file. I must ask for the file and then wait for an e-mail message telling me that it is ready to download. The delay in file preparation is not so bad now but I fear that as more and more attorneys begin using this system that the delay will creep up.

Social Security must feel that the rollout is going reasonably well. I have heard that next month Social Security will begin signing up any attorney who practices before the Raleigh hearing office. I do not know whether Raleigh is just a further test or the start of national rollout.