AT& T Wins Contract

From a press release:

AT&T Government Solutions announced it has won a fair opportunity award to deploy the Citizens Access Routing Enterprise (CARE) through 2020 contact call center solution for the Social Security Administration (SSA). ... . The award will permit SSA to issue individual task orders to AT&T worth up to $286 million for an Internet Protocol (IP) – based interactive voice response automation and contact call center solution through SSA’s national toll-free number. ...

AT&T’s deployment of the CARE through 2020 contact call center solution will allow SSA the flexibility to meet increased demands and add new communication technologies and services, such as Web Callback, "Click to Talk", Web Collaboration, and Web Chat. In addition, CARE through 2020 will allow SSA to implement an enhanced reporting system that incorporates data from multiple sources and real-time network indicators, helping the agency identify and improve citizen interaction.