From the Washington Post:
Four-and-a-half years ago, the Social Security Administration set out to reduce a growing backlog in appeals from sick and disabled Americans who could no longer work but were denied disability benefits.
A study due out Monday concludes that despite these efforts and assertions by top agency officials that things have improved, the backlog has only grown in the last year — and a spike in new applications is threatening to swamp the system.
The review by the Transactional Records Access Clearinghouse (TRAC), an independent research organization at Syracuse University, found that 735,660 appeals will be pending in the current fiscal year, up from 705,367 in fiscal 2010. Applicants waiting for their appeals to be heard will wait 369 days on average, a big improvement from the peak of 514 days in 2008 but still more than a year, the report found. ...
Social Security Commissioner Michael J. Astrue assailed the report as a “real disservice to disabled Americans” and Congress, whom he said will be misled by its conclusions. In the past two years, the agency has indeed struggled with a wave of new applications for disability benefits from about 200,000 people each year, he said.
But that growth should not be considered part of a backlog in processing appeals, which have edged closer to Social Security’s goal of 270 days to resolve, Astrue said.
“No matter what we do, we’re always going to have a certain number of cases in the queue,” he said. “We’ve made nothing but steady progress for four straight years.” He called the report “research fraud” for implying that new applicants become part of the backlog. ...
With budget cuts this year and more expected in the next fiscal year, Astrue said he does not expect to hire more administrative judges to handle appeals.
Both the TRAC report and the Commissioners measurements are flawed . The measurements should start with the first application date and end with the date of the ALJ decision. This is the timeframe which the consumer uses to measure the time it took to get to get their benefits.
ReplyDeleteFor example the reduction in the backlog of Hearings was accomplished in part, because many DDS's were staging the Reconsideration cases. The wait time for a Hearing may have dropped but the overall time for the claimant may have actually increased.
If real improvement is to be measured SSA should revise all of it's measurement systems to reflect the claimant' perspective.
Total consumer experience covers start to finish, but it occurs in segments and these have names. Initial claim, recon, hearing, AC, court. Clarity in when these segments begins and ends and what segments are in the overatching category "backlog" would mean people are discussing apples with apples. I think SSA gets to name these segments and define what they consider the backlog and this research is free to use SSA's definitions or crafty their own different criteria but should not mix terminology between them (if different). It's misleading.
ReplyDeleteblame congress. they are the ones who dangle money tied to a specific metric. if it depends on "waiting times for hearings" then that's what ssa will address. and because $ is tied to "cases closed" even though the ODAR decisions may be erroneous, we have this perverse system of paying or denying without scrutiny as long as the "numbers" are "good."
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