Password Delays

     I and others have been experiencing significant and annoying delays in the transmission of the passwords necessary to obtain access to our clients' files through Social Security's Electronic Records Express system. Does anyone know what's going on?

     By the way, the whole second password as a text message process seems pointless to me. You don't need the second password to change the cellphone to which the text message is sent. If I were up to no good and had the user name and first password, I would just change the cellphone number, which defeats the point of the second password. How does the second password via text message add anything other than delay and annoyance to the system?