Due to scheduled systems maintenance, some of our Online Claims & Services applications will not be available from:I know it's over the weekend but the ambiguity of this bothers me. The "when" question is answered but the "what" is mostly unanswered. Why does it say "some"? Does this mean that the only thing that is down is filing applications? If other online services are down, what are they? What about the appointed representative suite of services? Does this affect Social Security employees who might be working over the weekend as well?
- 11 PM on Friday, February 15 until 5 AM on Saturday, February 16
- 11 PM on Saturday, February 16 until 5 AM on Monday, February 18.
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Feb 13, 2013
Major Downtime For Online Claims And Services But What Is Down?
From a message I just received from Social Security:
at least in ODAR, online services are unavailable this weekend. No weekend work. This was communicated in an e-mail to us on Monday. I think it has been planned for some time, regular maintenance to coincide with the holiday on Monday.
ReplyDeleteYou don't have a need to know.
ReplyDeleteWhy does SSA have to provide anyone with all those kinds of details? If the system is down, it is down. Move on.
ReplyDeleteOnline services is a valuable tool. I hope SSA continue to expand it. Perhaps in the future,a live chat option will be available?
ReplyDeleteIt is not unusual for SSA to occasionally perform system maintenance over holiday weekends.
ReplyDeleteA6:12 is right. This is routine.
ReplyDelete"live chat" lol--SSA will never have enough staff to even consider such a fantastic notion. FO phones go unanswered now, and no staff for unscheduled walk-in interviews, which will only get worse.
ReplyDelete