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Jul 24, 2014

Social Security Facing A Challenging Budget Situation

     From the prepared remarks of Marianna Laconfora, the Acting Deputy Commissioner for the Office of Retirement and Disability Policy, at the Senate Finance Committee hearing today:
During FYs 2011 - 2013, our budget situation was severe . For 3 years in a row, we received nearly a billion dollars less than the President’s budget request. Over those years, we had to make some deep reductions in our services to the public and in our stewardship efforts, while still meeting our mission and serving the public as best as possible . We took the following actions.
  • We significantly limited hiring, with only minimal hiring in critical front - line areas;
  • Reduced the hours that our field offices are open to the public to allow us to complete late - day interviews without using overtime and to complete retirement and disability claims and other post - entitlement work;
  • Operated with minimal, non - personnel spending, only funding our most essential costs, such as mandatory contracts, guard services, and rent on our buildings;
  • Closed over 500 contact stations and 7 foreign service posts;
  • Increased our use of video hearings to improve service and lower travel costs ;
  • Suspended our lower priority notices and reduced the number of Social Security Statements issued; and
  • Provided more information online to reduce printing and mailing costs .
As a result of significantly limited hiring, wait times in field offices increased, callers to our 800 Number had to wait longer to speak with a representative, and hearings processing time increased. In addition, we were not able to ramp up our cost-effective program integrity efforts as planned.
We are pleased that we received additional resources in FY 2014, and we thank you for your support. As a result, we are able to begin the recovery efforts from 3 years of underfunding. However, it will take time to reverse the impact on service s from the years of underfunding. It is critical that we receive the level of funding requested for our agency in the President’s FY 2015 Budget.

7 comments:

  1. I feel one area that needs be closely looked at is the overtime. There is a lot of horseplay, wasted time, and doing work that could have been done during the week if one wanted to. Overtime is a big expense at time and a half. Many employees almost double their salaries with this.

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  2. I have never seen horseplay or wasted time during overtime in any of the numerous field offices I have worked in, so the previous comment must be related to a regional or headquarters component who shouldn't have overtime anyways.

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  3. Actually heaqring offices are rift with it.

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  4. "Actually hearing offices are rift with it."

    They might be rife with it, and rift because of it.

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  5. The agency wouldn't be so dependent on OT if it were allowed to actually meet staffing demands with regular hiring instead of using OT to try and make up for the inabiltiy to hire and train enough bodies to do the work

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  6. Afge members should have a weekly cap on ot. Unlimited ot is a joke

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  7. I noticed no mention by Ms. Laconfora of SSA's elimination of large monetary bonuses particularly those payments to upper management/SES functionaries, the elimination of the expenses of conferences, or PR fluff such as the most popular vampire names, and payments to third-rate actors for worthless ad campaigns.

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