This is from a report by Social Security's Office of Inspector General (OIG). Online services will only get the agency so far. Social Security needs more funding so it can hire more warm bodies to get the work done.
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Actually after you finish with the enrollment into retirement and into Medicare for the Boomers ending with those born in 63 (up to 1965 by some groups) the amount of work decreases as there is little change. Most Part D changes occur outside of SSA as do most other things these days except filling for the death and survivors benefits when we start the Great Dying as the Boomers expire. While there will be more people on benefits, they are mostly on autopilot with the computers kicking out electronic payments and statements.
ReplyDeleteAlso, as they chip away at the programs and move the retirement age to even more unattainable ages and Medicare eligibility to 70 that work gets pushed even further off. Gen X is considerably smaller than the Boom, and Gen Y. Also as you move further into the Boom those individuals are more comfortable with computer services and use them more than face to face.