Social Security says it's not answering its phones today because of the Juneteenth holiday. I guess that makes it about the same as any ordinary workday.
So in my FO we have 7 people. One of them is internet only. Two others work only redeterminations for SSI. That leaves 4 of us to answer the phones ALL day. Oh yeah, two of the four of us a claims reps that have to also take the 14 or so appointments scheduled each day. So realistically, our office may have 2 people maximum oboe to answer phones during most days. We get anywhere from 150 to 200 calls a day and oh yeah, ALL of us have pending work that also has to get done.
This may not be common in most FO’s…I don’t really know. I can only speak for my own but we just can’t handle all of that most days. We were at one point answering at above 90% but then nothing pending was getting done. Now we’re answering at right around 50% but moving some of that pending work.
There’s a real problem with staffing in our area. We do have a couple of trainees but they cannot answer the phone’s because that do not have a grasp on the workloads.
Most days it’s a no win situation. Someone’s call isn’t getting answered or someone’s claim isn’t getting paid or whatever. There’s just not enough resources to do the job efficiently and effectively.
When we eventually go back to the office, now add a crowded waiting room full of people and it just snowballs into a giant breakdown of service.
Sounding more like a Trumper every day. Remember reducing Federal staffing to create delays is a feature not a bug. In 1970 with 130 million fewer residents the Federal government had 100,000 more civilian employees.
So in my FO we have 7 people. One of them is internet only. Two others work only redeterminations for SSI. That leaves 4 of us to answer the phones ALL day. Oh yeah, two of the four of us a claims reps that have to also take the 14 or so appointments scheduled each day. So realistically, our office may have 2 people maximum oboe to answer phones during most days. We get anywhere from 150 to 200 calls a day and oh yeah, ALL of us have pending work that also has to get done.
ReplyDeleteThis may not be common in most FO’s…I don’t really know. I can only speak for my own but we just can’t handle all of that most days. We were at one point answering at above 90% but then nothing pending was getting done. Now we’re answering at right around 50% but moving some of that pending work.
There’s a real problem with staffing in our area. We do have a couple of trainees but they cannot answer the phone’s because that do not have a grasp on the workloads.
Most days it’s a no win situation. Someone’s call isn’t getting answered or someone’s claim isn’t getting paid or whatever. There’s just not enough resources to do the job efficiently and effectively.
When we eventually go back to the office, now add a crowded waiting room full of people and it just snowballs into a giant breakdown of service.
Charles this is the second salty post in the last couple of days. You ok?
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteTruth hurts
ReplyDeleteSounding more like a Trumper every day. Remember reducing Federal staffing to create delays is a feature not a bug. In 1970 with 130 million fewer residents the Federal government had 100,000 more civilian employees.
ReplyDelete