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Jul 14, 2022

Good Luck Getting Through On The Phone


     From the E-Verify website: 

Starting July 15, 2022, employees whose E-Verify cases are referred to SSA on or after July 15, 2022, will have the normal 8 federal working days to contact their local SSA office to begin resolving the mismatch. At the onset of the COVID-19 Pandemic in March 2020, E-Verify extended the timeframe for an employee to take action to resolve a Social Security (SSA) Tentative Nonconfirmation (mismatch). E-Verify cases referred on or after July 15, 2022, E-Verify will no longer provide extended timeframes for employees to visit SSA to resolve these mismatches. E-Verify cases referred between March 2, 2020 to July 14, 2022, with a SSA mismatch will still have an extended timeframe to be resolved ...

9 comments:

  1. Those can’t be resolved by phone and we don’t make appts for those either so I’m not sure what the issue is.

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  2. 9:33, I think the issue is that the everify website tells employees "you must contact a local SSA field office by the date on your RDC to resolve your mismatch." How do you think people are going to interpret that? I'm guessing a lot of them will call their local field office. Or, since most field offices don't have a direct line posted on SSA's website anymore, they will call the national 800 number (which is what's listed for most FOs on the field office locator tool) or go in person.

    I am curious since you said they can't be resolved by phone and you don't make appointments what people will be told when they call the FO or national 800 number--will they just be told to walk in at a FO?

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    Replies
    1. Correct - it’s treated just like any other enumeration issue. Walk-in only.

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  3. But but but I thought all the work can be handled with wfh? That you dont need offices, that walk ins are just the poor and aging that cant use online services?

    I get so confused with which lie we are supposed to believe anymore.

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    Replies
    1. You’re being ridiculous. No one ever said ALL work could’ve handled from home. Thanks for being part of disingenuous crowd and not part of any solution.

      Most of the work SSA does - specifically involving claims taking can be down from home or anywhere else.

      Long before work from home was a thing, offices from other areas would take claims.

      The local FO as you guys love should t exist. Card centers for enumeration issues should be available and the local FO’s really should only be available for limited traffic.

      Delete
    2. But, but, but most of it can.

      I don’t think anyone said 100% of the work SSS does can be handled remotely.

      Enumeration issues like this or issuing of first time SSN’s for people over the age of 12 require a face-to-face interview.

      Processing claims, benefit verifications, overpayment issues and the like do not.

      You gotta come up with a better argument.

      Delete
  4. Wow they get defensive when they cant be home doing laundry and running the dishwasher.

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    Replies
    1. Not really, I wrote one of those responses and I chose to work in the office full time and forgo telework.

      It’s just a ridiculous argument. Most SSA work can be done remotely. It’s a fact. Just because you don’t agree doesn’t make it less true.

      Delete
  5. Apparently it isnt getting done timely at home or in the office now is it? Nothing is caught up anywhere in the agency. So just because you dont agree doesnt make it less true.

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