The Government Accountability Office (GAO) has issued a report titled Social Security: Remote Service Delivery Increased During COVID-19, But More Could Be Done To Assist Vulnerable Populations. It's primarily a history of how Social Security reacted to Covid making it not too interesting to those of us who have lived and worked through it. The recommendations were pretty much worthless other than one to develop online applications in Spanish. That has nothing to do with Covid directly but certainly needs to be done.
Based on the report, it appears the biggest problems are the lack of appropriate forms on SSA’s webpage for certain transactions, and a lack of adequate staff to man the phone line.
ReplyDeleteHell, they need to make online applications in English first. I'm a trained T2 CS and I had trouble walking people through the self-help application sometimes, as poorly worded as it was.
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