From Politico:
… The unusual nature of [Bisignano’s] role [as “CEO” of the IRS] — one that doesn’t exist in federal law — is raising questions about who’s really in charge of the agency as Treasury Secretary Scott Bessent holds the title of acting IRS commissioner. Fueling the scrutiny is the fact that Bisignano also serves as commissioner of the Social Security Administration. …
The unusual nature of Bisignano’s position is at the heart of concerns voiced by lawmakers on both sides of the aisle as well as agency staff over whether he can be a change agent for an agency that’s struggled to improve customer service after dramatic swings in leadership and operations since President Donald Trump returned to office in January 2025. The questions are set to be aired publicly when he appears for the first time before the Senate Finance Committee on April 15, just as the first tax filing season of Trump’s second term comes to a close. …
Six people at the IRS, who were granted anonymity to avoid retribution, described a leader who has claimed credit for others’ work, sown discord and acted as Trump’s lieutenant. …
One IRS official called Bisignano “a fake” and said the only notable recent update to the refund tool was making the service accessible through “individual online accounts,” which happened before he came to the agency. The official said Bisignano’s order for the IRS to review and justify contracts made him a “single person chokepoint for procurement” who impaired the agency’s ability to move forward on efforts like using artificial intelligence to aid with tax collection. …
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