From Politico(emphasis added):
The Biden administration is racing to rebuild senior agency roles depleted by the previous president, hiring at the fastest rate in decades, a POLITICO analysis found.
In the first three months of 2021, the Biden administration hired more than twice as many senior government executives than Donald Trump did in the same timeframe, a staffing spree aimed at rebuilding agencies rocked by turmoil during Trump’s war on the so-called “deep state.”
All told, Biden hired at least 319 senior executives in his first three months. The biggest beneficiaries? The Department of Housing and Urban Development tops the list, with Biden increasing senior staffing by 6 percent from Trump’s September 2020 levels. That’s followed by the Social Security Administration and the Treasury Department, with 4 percent and 3 percent bumps respectively. ...
Just what we need. Maybe they can answer phones?
ReplyDeleteThere don't seem to be more people on the org chart than before (still some vacancies and acting roles). And USAjobs hasn't had external hiring beyond the usual new grads, claims reps, and IT folks. 4% isn't a huge increase though and my guess is most of it is people who already worked there.
ReplyDeleteSuch cynicism is getting boring !!! Fiscal Year to date a group of SSA offices has an answer rate of 80.3 % for nearly 38,500 calls !!
ReplyDeleteAccording to 12:19 one in five calls don't get answered at all . Terrible in and of itself. A business with a call completion rate like that would be out of business very quickly.
ReplyDeleteAnd, even that is not exactly my experience where three out of four calls yesterday did not get answered and two out of three today had the same problem.
And, for the ones that were answered, it was after at least fifteen minutes of listening to that haunting music from School Daze
It is not just the DOs but the hearing offices that are virtually incommunicado and the PSCs who before COVID were extremely hard to reach and with COVID are inaccessible in total.
Some of the problems would be solved if the SSA provided more robust online access to reps including a database that showed the actual status of all active cases and if the SSA would actually properly input the 1696 on a consistent basis to allow the access we are supposed to have.
The service provide by the SSA is abysmal, COVID is only the excuse and not the cause.
2:10 -- An answer rate of 80 % ... a "B" average ... or a 3.0 GPA ... not too shabby in my mind !!
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