OIG Report on CPMS

Social Security's Office of Inspector General (OIG) has produced a report on Social Security's Case Processing and Management System (CPMS), a major part of the EDIB paperless file plan. Here is a brief summary from the report:

The CPMS management reports we tested were accurate, though ODAR managers did not always use the CPMS reports in their workload management. For instance, we found that claims were not being processed timely because the hearing offices were waiting extended periods of time for the claim folder to be sent from the FOs. Although the CPMS management reports noted the delays, hearing office managers were not taking action on these claims. Hearing office employees told us they received adequate CPMS training, and we observed that they were skilled at using CPMS to manage their workloads. However, we found that hearing office staff need training in using the appropriate codes for tracking potentially violent claimants. Moreover, CPMS does not have an electronic indicator on the scheduling sheet that would allow hearing office employees to readily identify potentially violent claimants prior to their hearing. Finally, SCTs told us they need additional training in extracting pertinent claim information from SSA’s systems related to incoming claims

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