A tweet from the Social Security Administration:
Social Security offices will open for public service on Monday, 7/22. Staff impacted by the widespread Microsoft and CrowdStrike issues are being brought back online. Our phone lines remain operational and many online services at http://ssa.gov remain available.
Great, but how capable will they be of doing business? And that’s just the field offices. What about other parts of the Social Security Administration, such as the Teleservice Centers, the Program Service Centers and the Office of Hearings Operations? I know OHO was able to hold hearings yesterday but I don’t know about their work otherwise.
9 comments:
I honestly assume when they leave off the adjectives "field" and "hearing" when saying SSA offices will be open to the public that they are being inclusive. No need to spell out the 14 varieties of SSA offices that exist if all will be open.
Systems are back up but each individual user who got the update (those who follow best practices and did not have laptops shutdown overnight) will need IT help one by one. It will take a long time to be up and running fully.
I got the BSOD and my laptop was working fine in the TSC without IT. At the end of the day everything seemed to be up and running.
For FO's it was hit or miss, in some only 2 out of 10 were effected, in others 6 out of 10 were effected. Most FOs should be mostly up to speed by mid day on Monday.
Mine was working. The instructions are that if you have one that works it can be used to fix the ones that are not
Why did Michelle King close offices on Friday even though there were no connectivity issues?
Our FO (and all on the East coast that I know of) were dead in the water until around 11am. Nothing was working. There was no idea of when things could work. But I’m sure you’re probably a lawyer and therefore a good liberal, so your question is better served to the Union because they were the ones driving the problem after the fact.
1:40AM - Connectivity had nothing to do with it, the systems working when logged on were the issue. Would be like your engine running and nothing else working to control the car.
In our FO, the main system for viewing documents (i.e., WorkTrack) is still down. I believe it crashed Friday and we still don't have access to view faxed documents or mailed documents that were scanned into the system. This will inevitably delay processing attorney forms and just about anything that's faxed in.
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