From Social Security:
Social Security Transitions to Electronic Remittances - What You Need to Know
Date:
Dear Colleague,
We are writing to share important information about how individuals can repay money they owe to the Social Security Administration (SSA). In support of Executive Order 14247, Modernizing Payments To and From America’s Bank Account, we are expanding secure digital payment options to make repayment faster, safer, and more convenient.
We are updating our notices to include electronic repayment options for individuals and will no longer ask individuals to mail checks or credit card forms to repay their debts. Mailed payments can be lost, delayed, or intercepted, which may put personal and financial information at risk. By highlighting secure electronic payment methods, we aim to reduce delays and provide a safer, more reliable repayment experience.
Individuals can make secure online payments through Pay.gov using their Remittance ID. They may also use their bank or credit union’s online bill payment service by selecting “Social Security Administration” as the payee and entering their Remittance ID in the account number field.
Individuals who cannot use the online options can call the Debt Management Unit at 1-855-807-8807, Monday through Friday, 8:00 a.m. to 4:30 p.m. local time.
For more information, visit the Repay Overpaid Benefits page.
Please share this information with your members, colleagues, affiliates, and other interested parties.
Sincerely,
Nick PerrineChief Communications Officer
11 comments:
The overpaid individual is already upset that he has to pay money back. Now, the agency wants backflips from the public to pay off their debt. What world is management living in? SSA exists to serve the public and not make life difficult for them. I’m surprised Crypto was not one of the payment options.
Does SSA management think that a 85 year old widow will be able to follow these instructions? Shameful!
How much was the no-bid sweetheart contractor paid to relaunch Pay.Gov and how much commission do they receive from each repayment?
Just out of curiosity, do we know what percentage of waivers are granted and what % are never repaid or garnished out of current benefits?
This seems far easier/consistent than writing a check or filling out a written CC form.
SSA abandons its responsibility during Covid, drags its feet, starts issuing OPs that are now 5 to 6 years old and expects the public to have month by month records dating back half a decade. The OP letters are more threatening than before. You file a waiver or a recon, you get NOTHING back on the decision. Hours on the phone trying to find out what they want or need, only to be told it was denied a month ago. The OP letters are worse than something drafted by a third grader, errors, no accounting, sometimes still have the fill in the blank sections in them, if you can get them at all. Then you talk to a "CS" that has no understanding of the program, how it works, what they are doing, and the next one you talk with tells you the direct opposite. Only to find out they are both wrong. Perhaps it does need to collapse and be redone from the ground up, because what we have now is simply rubbish.
DJT’s teleprompter will take that bet.
This also isn’t for the 85-year-old widow. Because I know situations we’re gonna be collecting from their monthly benefit. This is for the smaller percentage of people who either do not receive a benefit or want to pay extra beyond their benefit withholding.
Also from a risk management standpoint, it’s better to receive the payments electronically than having to deal with the audit trail of paper check handling.
I’m all for complaining, but the remittance ID provides a layer of protection instead of using something like SSN. Treasury is processing more payments across the government. It is across the feds, not just SSA. Not seeing the issue here really.
It's not just 85 year olds who will struggle with this. Many people have no computers, and don't know how to use one.
easier for you, the person commenting on a blog. Not for the SSI recipients who are all poor and disabled and/or elderly. A barely literate guy with schizophrenia in his 50s who spent 30 years in prison and managed to get a part-time job, a lady in her 80s who spent 4 months in hospitals and nursing homes, someone who is currently out of the country...pay.gov is not necessarily going to be easier for them than sending a check. It's great to have electronic options but they shouldn't be the only options.
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