RTO Criticized

      From Federal News Network:

… GAO [Government Accountability Office]tracked SSA telework from July 2019 through May 2025 and found a sharp cliff after the White House memo [limiting telework] Telework hours fell from 35% of total hours in January through March 2025 to 13% in April through May 2025, a telework hours drop that matched the new posture. That speed matters because SSA employees had built their lives and budgets around flexibility.

Agency leaders told GAO that telework acted as a recruitment lever during a tight labor market. In a fiscal year 2023 new hire survey, more than half of new employees said telework ranked as a very important factor in applying and accepting the job. Managers also described candidates who expected hybrid schedules as a baseline benefit, especially in high-traffic metro areas.

Retention signals flashed even before the decree. GAO reports that around 37% of SSA respondents to the 2024 employee viewpoint survey planned to leave within a year. Among those planning an exit, almost half said telework or remote options in their unit shaped that decision. Frontline staff singled out newer hires and retirement-eligible experts as the most ready to move, since both groups value lighter commutes and focused work time. GAO then warned about skills gaps in mission critical roles, right as SSA pursued a 50,000 employee target announced in a February 2025 agency workforce plan aimed at cutting costs. …

Trump’s administration framed the return push around supervision and fairness, echoing language from the January 2025 guidance memo. GAO’s SSA findings show the hidden trade: Forcing the same schedule on every job drains the very talent that the public relies on for timely benefits decisions. A smarter approach uses job-based eligibility, transparent metrics and targeted onsite time for training, mentoring and complex customer work. Agencies that build that system keep their best people longer, save money and deliver service with steadier staffing. …