From the Associated Press:
After complaints about staffing cuts and long waits to get help at the Social Security Administration, its commissioner says he’s ready to make the case to Congress this week that things are getting a lot better at the embattled agency.
Frank Bisignano is expected to face pointed questions from lawmakers at a hearing on his agency’s customer service performance, its ability to pay Americans their benefits, protect their privacy, and other questions about the inner workings of the SSA.
He plans to tout shorter wait times and other customer service metrics to a House Ways and Means Committee hearing slated for Wednesday, and will slam his predecessor for requiring appointments for field office visits, according to his prepared testimony which was viewed by The Associated Press.
In a letter sent to lawmakers ahead of the hearing, Bisignano states that the SSA has cut phone wait times by 75% under his leadership, fixed frustrating website issues, and served 50% more people. …
4 comments:
What accomplishments? That speech should be the shortest in history. I hope somebody in Congress fact checks his soliloquy.
Fixed website issues? I‘ve never seen so many dead links in my life, and how the f**k is it that we STILL don’t have an org chart 18 months into this 🤡 show?
If you are on the committee and reading this! Please ask Frank, how many calls don’t get returned from the call back? And ask Frank does waiting 2 hours for a call back count as no hold?
If he doesn't like that Martin O'Malley required appointments, he should go sit in any field office and watch SSA staff (or, more often, security guards) tell people they need appointments and send them away.
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