Sound Familiar?

      From Government Executive:

The Internal Revenue Service is asking seasoned employees without any direct tax experience to perform entry-level tasks of answering phones and processing tax returns, a step impacted staff call unprecedented as the agency scrambles to prepare for filing season. 

The reassigned workers, who are being detailed out on an involuntary basis, are coming from the IRS human resources and, potentially, the IT departments. Some employees reported that supervisors first asked for anyone who had experience in the front-line fields to consider the roles, but they ultimately chose many individuals with no prior experience working directly on tax issues. 

The details come as IRS has dramatically slashed its workforce, cutting more than 20,000 employees—or more than 20% of total staff—in the last year. The divisions seeking internal staffing support have seen similarly significant losses to their workforces and have struggled to rebuild in time for filing season, according to a new report from the IRS inspector general.  …

RTO Criticized

      From Federal News Network:

… GAO [Government Accountability Office]tracked SSA telework from July 2019 through May 2025 and found a sharp cliff after the White House memo [limiting telework] Telework hours fell from 35% of total hours in January through March 2025 to 13% in April through May 2025, a telework hours drop that matched the new posture. That speed matters because SSA employees had built their lives and budgets around flexibility.

Agency leaders told GAO that telework acted as a recruitment lever during a tight labor market. In a fiscal year 2023 new hire survey, more than half of new employees said telework ranked as a very important factor in applying and accepting the job. Managers also described candidates who expected hybrid schedules as a baseline benefit, especially in high-traffic metro areas.

Retention signals flashed even before the decree. GAO reports that around 37% of SSA respondents to the 2024 employee viewpoint survey planned to leave within a year. Among those planning an exit, almost half said telework or remote options in their unit shaped that decision. Frontline staff singled out newer hires and retirement-eligible experts as the most ready to move, since both groups value lighter commutes and focused work time. GAO then warned about skills gaps in mission critical roles, right as SSA pursued a 50,000 employee target announced in a February 2025 agency workforce plan aimed at cutting costs. …

Trump’s administration framed the return push around supervision and fairness, echoing language from the January 2025 guidance memo. GAO’s SSA findings show the hidden trade: Forcing the same schedule on every job drains the very talent that the public relies on for timely benefits decisions. A smarter approach uses job-based eligibility, transparent metrics and targeted onsite time for training, mentoring and complex customer work. Agencies that build that system keep their best people longer, save money and deliver service with steadier staffing. …

Auditor’s Report

      As has been the case for quite a few years, the Social Security Administration hired an outside auditor, Ernst & Young this time, to audit its books and operations. The report is not a ringing endorsement of agency operations, although the problems didn’t just start a year ago. Implementation of the audit recommendations is out of the question due to lack of funding.

A Poll

He Only Got Probation

      From MyNewsLA.com:

A former employee of the Social Security Administration district office in the Antelope Valley who admitted stealing over $25,000 from beneficiaries was sentenced Thursday in federal court to probation and restitution.

Dion Bright Jr., 34, of Lancaster, was sentenced by U.S. District Judge Fernando Olguin, who ordered restitution in the amount of the theft along with a year’s probation.

Bright pleaded guilty in July 2025 in downtown Los Angeles to a misdemeanor count of theft of government property.

As part of his job duties at the SSA field office in Lancaster, Bright would use a database to access claimants’ records to process claims for the aged, blind or disabled, and for workers who lost income due to physical or mental impairment.

During the scheme, from September 2022 to June 2023, Bright accessed beneficiaries’ SSA records, changed their mailing addresses so that they would not receive notices that their account information had been revised, and rerouted their benefits to a U.S. Bank account he controlled, according to the U.S. Attorney’s Office. …

Office Closures Today Due To Security Threat

      I am hearing that many Social Security offices around the country were ordered evacuated today due to some unspecified security threat. I don’t recall ever hearing about anything as widespread as this.

     Does anyone know details on this?

Irony Is Dead

      A post by Social Security on “X”:

Today is Data Privacy Day! We are committed to protecting individual privacy and securing the personal information made available to us when you visit our website. Learn how we protect your personal information: ssa.gov/agency/privacy…

I Don’t Like The Sound Of This

      From  new entry in Social Security’s operating manual, POMS:

We created a new POMS section titled, "Addressing Anomalous Electronic Annual Wage Reporting Activity" in response to an increase in irregularities observed in electronic wage reporting. …

SSA may delay processing or decline to process anomalous wage reports. When anomalies are detected that, in SSA's judgement, warrant investigation, SSA will suspend processing some or all electronic reports from the submitter and contact the submitter to initiate an investigation. …

SSA may also refer a matter to OIG for possible investigation. Technicians should report suspected cases of fraud to OIG via Allegation Referral Intake System (ARIS). …

     This may be nothing but it looks to me like the start of a new immigration enforcement mechanism, trying to find employers of immigrants and harassing them. That’s better than what ICE is doing in Minneapolis but it still involves Social Security in immigration enforcement which is not its mission.  

     By the way, as someone steeped in administrative law, I’m noticing a complete lack of due process, which is the sort of thing that could quickly shut this down.  You just can’t harass employers and their employees like this badly without giving them an opportunity to be heard by a neutral adjudicator.

Senators Have Questions

      The Chairman and Ranking Democratic leader of the Senate Finance Committee are asking for answers from the Social Security Administration on the recent admissions from the agency on the improper sharing of confidential information outside Social Security, possibly including sharing with nongovernmental partisan entities.

     No hearing has been scheduled. A actual hearing might have to involve Bisignano and Republicans don’t want him facing live questions. 

Bisignano’s Other Job

 

    The New York Times has a piece on Frank Bisignano’s time as “CEO” of the Internal Revenue Service that touches a bit on Bisignano’s position at the Social Security Administration. There’s no such position as CEO of the IRS but he’s leading it anyway. Here’s a brief excerpt from the piece:

… He works at the I.R.S. roughly two days a week, commuting from his home in New Jersey to Washington in his private plane, according to five people familiar with his schedule.

“I run two large organizations,” Mr. Bisignano said. “I don’t divide my time. On any given day, for example at 11:15 today, I will have an S.S.A. call, and at 12:30 I will have an I.R.S. call. They’re just two big divisions I run.” …

     Two days a week at the IRS. How often is he present at his Social Security office? Probably not that much. I think we know which job he regards as his day job.

Not Much But Better Than Nothing

      From AARP:

The U.S. House of Representatives passed a major spending bill on Jan. 22 that would give the Social Security Administration (SSA) an additional $50 million for customer service for the remainder of fiscal year 2026, which runs through Sept. 30.

The bill now heads to the Senate. It must be approved by both houses of Congress and signed by President Donald Trump by Jan. 30 to avert another government shutdown. …

GAO Says Cuts In Telework Threaten Social Security

      From Government Executive: 

The Social Security Administration is at risk of “losing many staff in the near term” in part as a result of the decision to largely ban telework across government, the Government Accountability Office said in a new reportFriday. 

According to GAO, telework had already been in decline at SSA when President Trump returned to the White House and issued a presidential memorandum banning telework in most instances in the federal workplace.  … 

Among those survey respondents stating that they planned to leave in the next year, almost half indicated that their respective work units’ telework or remote work options influenced their intent to leave the organization,” GAO wrote. “SSA officials told us these staff were likely considering leaving for more work or remote work opportunities, citing employee exit survey results and anecdotal discussions with managers . . . As a result, SSA was at risk of skills gaps in key occupations.” …

Throughout the report, GAO describes efforts by SSA leadership to downplay the impact of telework on its recruitment and retention issues, only to be contradicted by interviews with frontline workers, who stressed the importance of the workplace flexibility. … 

This Affects Few Cases But It’s A Sign Of The Financial Strain At SSA

      From a recent update to Social Security’s POMS manual:

The DDS [Disability Determination Services] has always had jurisdiction for getting consultative examination on Railroad (RR) claims. Due to fiscal processing limitations, the Federal Disability Determination Division Chicago (FDDD) is no longer able to pay for MER requests for RRB Dual Eligibility (D/E) claims. As a result, we need to reach out to the local DDS via an assistance request for that DDS to request and pay for MER. When using our prior legacy system we only reached out to the local DDS to request and pay for CEs. This process and POMS update only applies to RRB D/E claims. The local DDS does not adjudicate the claim …

     Make DDS pay? They’re not exactly rolling in dough themselves. Where I am DDS is already struggling to come up with enough money to pay for medical development in cases over which it has jurisdiction. 

DOGE Handling Of SSA Data About What We Expected — Highly Illegal

      From Politico:

Two members of Elon Musk’s DOGE team working at the Social Security Administration were secretly in touch with an advocacy group seeking to “overturn election results in certain states,” and one signed an agreement that may have involved using Social Security data to match state voter rolls, the Justice Department revealed in newly disclosed court papers.

Elizabeth Shapiro, a top Justice Department official, said SSA referred both DOGE employees for potential violations of the Hatch Act, which bars government employees from using their official positions for political purposes.

Shapiro’s previously unreported disclosure, dated Friday, came as part of a list of “corrections” to testimony by top SSA officials during last year’s legal battles over DOGE’s access to Social Security data. They revealed that DOGE team members shared data on unapproved “third-party” servers and may have accessed private information that had been ruled off-limits by a court at the time. …

Shapiro, a longtime DOJ veteran, said it’s not yet clear whether either of the two DOGE team members — who are not identified in her filing – actually shared data with the advocacy group, which is also unidentified. But she said emails “suggest that DOGE Team members could have been asked to assist the advocacy group by accessing SSA data to match to the voter rolls.” …

Shapiro also revealed that Steve Davis, a senior adviser to Musk and DOGE’s team, was copied on a March 3, 2025 email that included a password-protected file containing private information of about 1,000 people contained in Social Security systems. It’s unclear, she said, whether Davis ever accessed the file. And Shapiro said current SSA employees have been unable to access the file to determine precisely what it contained. …

A Poll

 

Put A Stake Through Its Heart

      From The Fulcrum:

We reported in the Fulcrum on November 30th that in early November, disability advocates walked out of the West Wing, believing they had secured a rare reversal from the Trump administration of an order that stripped disability benefits from more than 800,000 older manual laborers.

The public record has remained conspicuously quiet on the matter. No press release, no Federal Register notice, no formal statement from the White House or the Social Security Administration has confirmed what senior officials told Jason Turkish and his colleagues behind closed doors in November: that the administration would not move forward with a regulation that could have stripped disability benefits from more than 800,000 older manual laborers. According to a memo shared by an agency official and verified by multiple sources with knowledge of the discussions, an internal meeting in early November involved key SSA decision-makers outlining the administration's intent to halt the proposal. This memo, though not publicly released, is said to detail the political and social ramifications of proceeding with the regulation, highlighting its unpopularity among constituents who would be affected by the changes. …

For advocates, the lack of formal withdrawal is both reassuring and unsettling. Reassuring because every signal from inside the agency still points to the same conclusion: the rule is dormant. Unsettling because the decision that affects hundreds of thousands of vulnerable Americans exists only in private assurances, not in public commitments. As one advocate put it, 'We were told it was dead. But nothing is dead in Washington until it’s buried.' …

     We’ll be able to tell this is officially dead when it’s removed from the Regulatory Agenda but that’s only updated quarterly and I don’t think there’s been an update since we were told this is dead.  In any case, in theory, this could come back quickly if they really wanted to bring it back but it’s really radioactive. There have never been more than a few ideologues who wanted the change. I think I know enough about this subject to say definitively that all hell would break loose if this plan were adopted.

Charming Fellow

      From USA Today:

A man caught on video verbally berating a security guard and yelling racial slurs outside a Social Security office in an Atlanta suburb has been arrested, police say. …

Robert Burke, 65, was identified as the man at the center of a viral video showing him being escorted from the Social Security office as he threatened to physically harm the security guard. …

Burke is heard telling the security guard to "take a shot (expletive)" and saying he would "beat the (expletive)" out of him.

"I'm a (expletive) citizen," Burke continues, and then he refers to the security guard, who is Black, using a racial slur repeatedly.

As he walks into the parking lot, he yells back to the guard "What are you going to do, it's free speech" before continuing to use expletives and slurs. …

While this may have been the most explosive encounter, employees of the Social Security office told police Burke had been a problem before and had caused previous disturbances at that location. …

Status Of SSA Appropriation

      The Congressional Research Service has issued a report on the status of Social Security’s appropriation for the current fiscal year.  Technically, it’s about the agency’s Limitation on Administrative Expenditures (LAE) but, in effect, it’s about the appropriation. The report is as dry as dust but, like all appropriations matters, it’s vitally important. Here’s a table from the report:

Annual LAE	FY2025 Enacted	FY2026 Commissioner's Budget	FY2026 President's Budget	FY2026 House Committee	FY2026 Senate Committee	FY2026 Enacted
Dollar amount	$14,299	$14,793	$14,793	$14,793	$14,893
Dollar difference relative to FY2025 enacted	—	+$494	+$494	+$494	+$594
Percentage change relative to FY2025 enacted	—	+3.5%	+3.5%	+3.5%	+4.2%

Low Pay For Frontline Employees

      From Federal News Network:

More than half of the Social Security Administration’s frontline employees are earning less than what’s necessary to afford a basic standard of living in their communities, according to a new report.

Released Wednesday by the Strategic Organizing Center, a research partner for the American Federation of Government Employees, the report found 54% of the 36,000 frontline SSA employees represented by AFGE were paid less than a living wage for their geographic region. A living wage is the minimum income needed for an individual to afford the minimum standard of living in their community. …

U.S.A.! U.S.A.!

      From The Economic Times of India:

… According to a global comparison conducted by HR and payroll specialists at Moorepay, the United States ranks outside the top 10 when it comes to how well Social Security payments cover basic living costs, as per a report by The Express. …

The study showed that several countries far exceed the U.S. in how much their pensions cover living costs. Kuwait ranked first, with pensions covering more than 566% of basic expenses. Bahrain followed at 253%, while Luxembourg, Italy, and Finland also ranked high, each covering more than double the average cost of living. 

Other countries rounding out the top 10 included Spain, Denmark, Iceland, Norway, and Germany, all of which surpassed the U.S. in pension strength relative to living expenses. …