New OHO Report Posted

      I had posted a link to the Office of Hearings Operations (OHO) Caseload Analysis report but it only went through March. They’ve now posted a new report going through most of April. 

     What sticks out to me is the huge amount of overtime OHO is getting. Of course, this is at the expense of other agency components. I think that SSA management is quite concerned by the prospect of a huge and rapidly growing backload at OHO so they’re borrowing from Peter to pay Paul, which is the story at Social Security for many years,

New Caseload Analysis Report

      The Social Security Administration has finally released its Caseload Analysis Report for its Office of Hearing Operations. It’s only through  March but it’s still good to have it again. I’d like to reproduce it here but there’s a  practical problem I won’t bore you with. You can just go to the link.

     There’s a couple of new things I notice. First, the total receipts at OHO are far higher than the dispositions. Perhaps related is the fact that OHO is getting a ton of overtime. Second, there’s a new line showing “Agency Video Objections.” It’s only a handful of cases. The only explanation that comes to my mind is that they’re forcing a few people who want phone or video hearings to show up in person so ICE can arrest them but maybe it’s something different altogether. I’d be interested to know.

A Horror Show

      A report by the Library of Congress has interesting tables showing Social Security’s staffing levels by month by state since the beginning of last year. I’d love to reproduce the table here but it’s just too big. It’s  fascinating and horrifying. You’ll have to click on the link to see for yourself.

The State Of Customer Service

      The Social Security Administration has posted data showing the state of customer service at Social Security. I’m sure it’s as accurate and meaningful as the earnings projections made at Fiserv while Frank Bisignano was its CEO. Below is one of the charts from Social Security’s posting.

Click to view full-size

Representation Rates At Initial, Reconsideration and Hearing

     From Social Security. As always, click on the image to view full size.

Disparities In Disability Determination

      Social Security has posted numbers on initial allowance rates by state and region on disability claims for the fiscal year that ended on September 30, 2025. As always, click on the image to view full size. Note the disparities between and within regions. You were much better off filing a disability claim in the Kansas City region than the San Francisco region.

 

OHO Operating Stats

 

From Social Security -- Click on image to view full size

 

Better And Better!

     From Yahoo!Finance:

The Social Security Administration has reported significant improvements in how it serves the public. According to its latest performance metrics Americans have collectively saved an estimated 43 million hours over the past year due to faster service and expanded access across online, phone, and in-person channels. …

Graph Showing Number Of People Drawing Social Security Disability Benefits — Why The Drop?

 

From Social Security

OHO Caseload Report

 

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BLS And SSA

 

    You’ve probably heard that the President has fired the Director of the Bureau of Labor Statistics (BLS) after receiving a disappointing report from BLS on job growth in the U.S. He claimed that the Director had “rigged” the report to hurt him. There is now clear reason to fear that future job growth reports will be manipulated or outright falsified to please the President. Job growth is certainly important to Social Security. The more jobs, the more FICA money coming in to the Trust Funds. However, statistical reports on job growth themselves aren’t important to recipients of Social Security benefits. However, other statistics generated by BLS are — the cost of living numbers. The President has claimed that the Trump tariffs won’t increase inflation. Will BLS now be willing to issue reports showing a significant increase in the cost of living? The President would probably be more upset at significant increases in the cost of living than with disappointing job growth numbers. Will he insist that the books be cooked to show low inflation even if that’s not what’s happening? If he does, Social Security’s Cost Of Living Adjustment (COLA) will cheat Social Security recipients. That wouldn’t be popular.  So, what’s happened at BLS is pretty important to Social Security. Keep an eye on it.

Can We Trust Social Security’s Numbers?

From USA Today:

… Over the last several weeks, the agency has stopped making public 34 real-time performance metrics about things like how long they will have to wait to reach a live person on the phone, and how long applications for new senior benefits or social security benefits take to be approved. The metrics have been used for years to show how time-consuming it can be to reach a live person at certain locations or through the national 1-800 number, and as an accountability measure for the agency.

Instead the webpage now emphasizes how quickly problems can be resolved online, and says the "average speed of answer," which excludes callback wait time, is 19.2 minutes.

USA TODAY reporters called Social Security's 1-800 line multiple times over several days and found the wait times to be consistently over an hour. Multiple times they did not reach a live person before the line disconnected with no warning. …

Concerned that the information now available on the website didn't match what her staff was hearing from constituents, Massachusetts Sen. Elizabeth Warren's staff began conducting its own test of the 1-800 number, making hourly phone calls from June 12 through June 20. 

In a letter Warren sent to Bisignano late on June 25, she called the results of her office survey "deeply troubling." Compared to the number available online, wait times averaged nearly an hour and 45 minutes and often exceeded three hours.

Data from the office survey showed that in 50 calls, more than 50% were never answered by a human. The majority ended when the caller was placed on hold and then the call dropped.

Of calls that were answered, 32% had wait times exceeding two hours. The average wait time was 102 minutes. …

  Jen Burdick, supervising attorney at Community Legal Services of Philadelphia, said they haven't seen a reduction in call times.

"Social Security attorneys and paralegals from our office call SSA dozens of times every day. We are uniformly finding that we can't get placed into the queue, either because of system outages, phone disconnects, or AI chatbot issues.  When we do get put into the queue, wait times seem to be up from last year ‒ sometimes more than an hour.  …

     I’m fully expecting no further Congressional hearings on Social Security in this Congress but Commissioner Bisignano could still be subpoenaed to testify about this issue before a Social Security Subcommittee controlled by Democrats in 2027 even if he’s no longer Commissioner. 

OHO Had More Than 50,000 Overtime Hours Last Month But Still Lost Ground

 

Click on image to view full size

ALJs Available Dropping Rapidly

 

From Social Security. Click on image to view full size

Hearing Backlog Starts To Inch Up As Available ALJs Dip Below 1,000

 

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OHO Caseload Analysis Report

     From Social Security. Note they still refer to it as ODAR. How many years has it been since that name was changed? Has the overtime now ended at OHO?:

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Note The Amount Of Overtime

 

From Social Security. Click on image to view full size

They Call This The Waterfall Chart

 

From Social Security. Click on image to view full size

    Things are definitely not going well for Social Security in federal court.

Dwindling Number Of ALJs

     Notice that unless more Administrative Law Judges (ALJs) are hired we will be below 1,000 ALJs in a few months. At one point, there were almost 2,000 ALJs at Social Security.

From Social Security. Click on image to view full size.

OHO Caseload Analysis Report

 

Click on image to view full size