A Lot Worse

 

    The Disability Rights Education and Defense Fund (DREDF) has produced a report on customer service at Social Security since DOGE entered the picture. Not surprisingly, they report significant deterioration in service.

Scam Call Center Shut Down

   

  From Yahoo! Finance:

A collaborative effort by the FBI, local police and Indian authorities has shut down a huge scam call center operation in India that saw Americans lose nearly $50 million. …

The FBI says that about 660 people in the U.S. reported falling victim to government impersonation and tech support scams since 2022 that were connected to the call centers, with losses totaling a staggering $48,778,230. In Maryland alone, nearly two dozen victims reported losing a total of $6,257,869. …

Interesting Parallel

      From the Washington Post:

A federal judge has found that the Internal Revenue Service violated federal law “approximately 42,695 times” when it shared confidential taxpayer addresses with immigration enforcement officials last summer.


U.S. District Judge Colleen Kollar-Kotelly issued the ruling Thursday as part of ongoing litigation over a data-sharing arrangement between the IRS and the Department of Homeland Security.


Federal law requires that before the IRS hands over a taxpayer’s address, a requesting agency must first provide the IRS with the name and address of the person it’s looking for. The requirement exists to ensure that the government can access confidential tax records only for individuals it has already specifically identified.
The ruling finds that DHS did not follow this law. The judge wrote that the vast majority of the nearly 47,300 taxpayer addresses the IRS shared with Immigration and Customs Enforcement in August were disclosed without the IRS confirming that ICE provided a valid address for the person whose records it was seeking. … 

     This happened just before Bisignano became the “CEO” of the IRS. The data compromises at Social Security happened just before Bisignano became Commissioner of Social Security.

Interview With Commissioner

      The AARP recently interviewed Social Security Commissioner Frank Bisignano. They’ve published a transcript. The questions were only of the softball variety. They didn’t even ask about his dual role with the IRS!

Bisignano To Testify At Congressional Hearing

      The House Ways and Means Committee has scheduled a hearing with Social Security Commissioner Frank Bisignano for 10:00 on March 4. However, this hearing concerns Bisignano’s position as “CEO” of the IRS, a position that doesn’t really exist. Nothing will prevent Committee members from asking questions about Social Security or Bisignano’s business history.

A Poll

 

Four Times? Accidental?

      From Fox 4:

… 94-year-old Helen Cvik was declared legally dead in December 2025 by Social Security. The problem is, Miss Helen is still alive.

It's the fourth time since 2017 that Miss Helen has been declared dead by the SSA, including twice in 2025 alone. The first and second incidents in 2017 and 2020 were resolved quickly, with no explanation given for the error. …

The most recent accidental declaration has not been resolved, leaving Miss Helen and her family to pick up a $5,000 bill to cover her insurance, prescriptions, and her assisted living facility care. …

Computer Systems Down

      I understand that Social Security is having nationwide computer systems problems today. Could this be related to reassigning staff who normally maintain such systems to answering the phone?