What It’s Supposed To Be Like

      A letter to the Bozeman Daily Chronicle:

This is a shoutout to the staff at Bozeman’s Social Security office, who recently helped me apply for retirement benefits in a professional and incredibly helpful manner.

My case was perhaps a bit more complicated than most in that I’d worked both in the U.S. and overseas, so there were several application details to figure out. I’d gotten a letter from the Denver-based Social Security office saying that my application process had stalled because they needed more information from me.

So I drove over to the local office, thinking, “More information? What more information?,” not knowing what to expect when I arrived (application delays? Denial?).

SSA Wants Kiosks

      From a contracting notice posted by Social Security:

This is a Request for Information. The agency wants to deploy secure, accessible self-service kiosks nationwide to further modernize service delivery and improve customer experience. These kiosks will empower customers to complete routine transactions independently, reduce lobby congestion, and offer flexible service options. The Self-Service Kiosks will supplement existing check-in systems and integrate with SSA’s network and infrastructure, with robust accessibility features. This initiative enhances, not replaces, in-person service.

     My recollection is that this was tried before and made little progress. 

Bisignano Testimony Panned By GOP Congressman

      From Politico:

A Republican tax writer ripped IRS CEO Frank Bisignano on Wednesday, blasting him as unprepared for his appearance before the House Ways and Means Committee.

“This is unacceptable,” Rep. Max Miller (R-Ohio) told Bisignano, who frequently offered vague answers to lawmakers’ questions about tax-filing season, Republicans’ signature tax cuts and other issues.

“You really need to come in here and answer the questions that these members ask you directly, and saying ‘I’ll come see you in your office,’ even to me, on very basic questions that I’m asking you, is really upsetting,” Miller said. “I am very embarrassed right now for my side.” …

Miller was frustrated by Bisignano’s answers to his inquiries about the agency’s plans for taxing digital assets, an admittedly arcane topic. But Bisignano’s responses to lawmakers’ questions on a range of issues were often vague and repetitive. And he appeared to be unfamiliar with some aspects of President Donald Trump’s signature tax breaks. …

Miller said he blamed Bisignano’s advisers who accompanied him to the hearing.

“You need to do a better job of educating the IRS commissioner about the questions that he’s coming here to answer,” Miller told them. “If I was working for a principal, I would never let them walk into a hearing like this.”

Who’s Running The Show?

 

    Frank Bisignano is simultaneously trying to be Commissioner of Social Security and “CEO” of the IRS, a position that doesn’t really exist. When he was nominated to be Commissioner he openly admitted that he knew little about the agency he was supposed to run. Even if he’s a quick learner there’s no way that I can see that he can run Social Security on a day to day basis without subjecting himself to a ton of briefings so that he can understand the issues he’s deciding on. How can he possibly have time for that when he’s also trying to run the IRS, especially if he’s interacting with others at Social Security mainly through video?

      My question is whether insiders think Bisignano is actually running things at the agency on a daily basis. If he isn’t, who is? I suppose one possibility is that Bisignano is making the decisions but without bothering to understand the issues. If you regard Social Security as fundamentally unimportant and don’t expect to be around long, why bother with trying to understand arcane issues? If Trump didn’t bother with understanding the issues presented by embarking with war on Iran, why should Bisignano bother with understanding the issues at Social Security? How important can Social Security be? It pays its Commissioner far less than a million a year, peanuts in Bisignano’s world.

Bisignano Declines To Answer Questions

      From the Los Angeles Times:

The head of the IRS largely declined to answer questions about recent unlawful disclosures of taxpayer data when he was questioned by lawmakers at a congressional hearing on Wednesday, saying they happened before his tenure began.  …

“Was anyone fired? Was anyone disciplined? Was anyone held accountable? Was anyone held to account?” Rep. Mike Thompson (D-Calif.) asked Bisignano.

Bisignano cited ongoing litigation and declined to answer questions about the disclosures, adding, “I don’t want to debate the numbers.” …

     A Democratic chairman of the Committee would not allow Bisignano to decide which questions he wouldn’t  answer which is why Bisignano will quickly decide to spend more time with his family and his fortune if Democrats seize control of either the Senate or House in November.

Congressional Hearing Today

      Here’s a reminder that a full Ways and Means Committee hearing with Commissioner Bisignano is coming up at 10:00 today. It’s supposed to be about Bisignano’s role at the IRS but I imagine that Social Security will come up. You can watch online.

A Lot Worse

 

    The Disability Rights Education and Defense Fund (DREDF) has produced a report on customer service at Social Security since DOGE entered the picture. Not surprisingly, they report significant deterioration in service.

Scam Call Center Shut Down

   

  From Yahoo! Finance:

A collaborative effort by the FBI, local police and Indian authorities has shut down a huge scam call center operation in India that saw Americans lose nearly $50 million. …

The FBI says that about 660 people in the U.S. reported falling victim to government impersonation and tech support scams since 2022 that were connected to the call centers, with losses totaling a staggering $48,778,230. In Maryland alone, nearly two dozen victims reported losing a total of $6,257,869. …