From the New York Times:
Nearly four decades ago, when the personal computer boom was in full swing, a phenomenon known as the “productivity paradox” emerged.
It was a reference to how, despite companies’ huge investments in new technology, there was scant evidence of a corresponding gain in workers’ efficiency.
Today, the same paradox is appearing, but with generative artificial intelligence. According to recent research from McKinsey & Company, nearly eight in 10 companies have reported using generative A.I., but just as many have reported “no significant bottom-line impact.”
A.I. technology has been racing ahead with chatbots like ChatGPT, fueled by a high-stakes arms race among tech giants and superrich start-ups and prompting an expectation that everything from back-office accounting to customer service will be revolutionized. But the payoff for businesses outside the tech sector is lagging behind, plagued by issues including an irritating tendency by chatbots to make stuff up. …
25 comments:
Survey after survey show that the public prefers face to face interviews rather than using a machine. Years ago they brought two computers into the office so that the public could file online and it didn’t work. Companies and agencies see it as a means of cutting cost but there something to be said about being helped by a human being.
.
AI will ultimately reduce the workforce but not wipe it out. Fewer support staff and administrative jobs will be needed. Auto adjudication of RIB and Medicare will be first. But this administration has way too much faith it will work so fast or so well, or they just don’t care. Hence the recent shakeup in SSA.
If you can’t see the general usefulness of AI you are beyond hope.
Same imbeciles who thought spending trillions on body scanners that couldn’t identify weapons would save us from terrorism.
Just ask Gemini for a headshot, that'll show you all you need about AI. Good luck not looking like Shrek.
"Auto adjudication of RIB and Medicare"
What could go wrong? LOL
Useful to whom and for what? Sure, kids are using it to do their homework but AI has done nothing to save companies $$ yet. Until I see a proven use for this new technology I don’t buy all the hype. We are years away from using AI for anything useful.
The easiest application of AI would be in decision writing. The one thing that Chat GPT has proven it is moderately proficient at is writing a 12th grade term paper. Most decisions with proper instructions don’t require much more work than that. Have a senior attorney do a quality control pass over and then send it to the judge for their review. I am sure many decisions writers are already doing some version of this.
Then those decision writers can move over to the FOs and process claims.
If you can’t see the general uselessness of AI for the types of things the government is trying to use it for, then you’re an ignorant sheep that doesn’t deserve its freedom.
Okay dinosaurs, time to get with the program. Legal Prompt Engineers are in high demand. Vanderbilt is already offering a program. Certification in CoT and Zero-Shot. AI is growing and you either harness it or get run over by it.
Tell me you don't know how to use a tool without saying i don't know how to use a tool.
he history of automation in government is simple: First staff is reduced to pay for the automation and in anticipation of expected FTE savings. Then the automation implementation takes much longer than planned. Some of it is vaporware. Some works well. The remaining staff adjusts and makes it work. Then the next cycle starts.
Of all the things this administration is doing, to complain about trying to utilize AI to improve SSA’s service is ludicrous. You might disagree as to how they are going about it, but to not pursue that would be organizational malpractice.
This 100%
I, for one, welcome our new AI overlords.
Not a farm animal and I was free the day I was born, sir. Spouting generic phrases proves nothing. What specifically is the government doing with AI? So far creating code to mass fire Feds and speed up retirement paperwork is all I’ve heard. Oh yea, and leak American citizen data to Russia… oops, sorry that was DOGE…
I see you got today’s Republican talking points.
My money is that Dudek, the king of admin leave, had time for this post.
@1:30
No, pursuing it at the expense of having adequate staff to perform the work is organizational malpractice. AI is great at things computers are great at, like performing billions of mathematical calculations in a short amount of time. I have yet to see a single example of even a halfway adequate example of anything approaching the use of AI for work of the type done by SSA's office of disability adjudication.
@ 10:18 They already are being used. Do you think companies are investing $$ billions in them for no good reason? Do you trust the safety features on your car? That’s a lot harder task than the linguistic and analytical features needed to help SSA employees.
@ 11:16 Finding relevant evidence faster in 1000+ page files is useless?
True! There is something to be said about being helped by a human and the public still wants the personal service. Unfortunately, I don't believe the Commissioner agrees with that and will likely use AI as a reason to cut more jobs, even if AI is not up to the task at this point.
AI, like many stupid people, is often confidently wrong, because it was trained on the internet, which is prominently inhabited by stupid people being confidently wrong.
We'll see in two years just how affordable AI will be in two years when OpenAI has to finally start paying out $60+billion a year in what are now deferred costs to Oracle, Microsoft, and Coreweave. And, honestly, $60 billion is probably on the lower end of the estimates of what they will owe.
You need to memorize the Chipotle menu from one 🦕 to a college graduate.
Goodbye, $165,000 Tech Jobs. Student Coders Seek Work at Chipotle.
As companies like Amazon and Microsoft lay off workers and embrace A.I. coding tools, computer science graduates say they’re struggling to land tech jobs.
Extra guacamole… please.
Post a Comment