The Social Security Administration has posted data showing the state of customer service at Social Security. I’m sure it’s as accurate and meaningful as the earnings projections made at Fiserv while Frank Bisignano was its CEO. Below is one of the charts from Social Security’s posting.
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6 comments:
He probably counts any logon to the website as a transaction
There is so many cooks in this administration. 👨🍳
Federal Reserve Chair Jerome Powell indicated that federal data might be overstating job creation by up to 60,000 jobs monthly.
The report supports that customer service at SSA is an
A+++++.
I like their comment that "Customers increasingly prefer to conduct business with SSA digitally".
No. they simply increasingly have no choice.
I notice that they seem to have stopped sharing the OHO productivity report that has been shared for decades, and which has been shared on this blog as well. Possibly it's delayed due to the shutdown or something, but that was a reliable inside source of information.
The YTD FY26 was presumably done 1/8 of the way into the fiscal year (122/978). That's 6.5 weeks, or almost exactly the length of the government shutdown. It doesn't seem fair to use that period as proof of anything, since what could be done in field offices and by phone was quite limited then. Also curious what they count as a "successful" online transaction. If I submit an appeal online and have to call multiple times before my claim is sent to the DDS, is that a success? If I request a waiver and nobody acts on it and benefits get withheld while the request is pending? If I try to make an appointment and none are available?
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