From the Washington Post:
The Social Security Administration — the sprawling federal agency that delivers retirement, disability and survivor benefits to 74 million Americans — began the second Trump administration with a hostile takeover. It ends the year in turmoil. A diminished workforce has struggled to respond to up to 6 million pending cases in its processing centers and 12 million transactions in its field offices — record backlogs that have delayed basic services to millions of customers, according to internal agency documents and dozens of interviews. Long-strained customer services at Social Security have become worse by many key measures since President Donald Trump began his second term, agency data and interviews show, as thousands of employees were fired or quit and hasty policy changes and reassignments left inexperienced staff to handle the aftermath. …
At the start of September, one benefits authorizer in a processing center was called into an all-staff meeting with her colleagues, she said. There, management explained that the backlog at the time — 6 million cases — was unacceptable and that everyone would have to work overtime in an attempt to drive it down to 2 million by Christmas.
“When they told us that, everybody started laughing,” she said. “Because there is just absolutely no way to get it down in that short period of time.” …
There is so much more to this piece. Read it all. It’s just the start as people start realizing there’s so much more to Social Security than answering the phones — not that the phones are answered well.
10 comments:
I wonder if the staff met the goal of two million backlogs? I guess this falls into the category of bringing down prices from day one.
A conman who seems to have dementia was elected, and installed a conman with no knowledge of SSA and who seems to have failed upward in life despite having a relatively low IQ and no real leadership skills (I guess because he wears expensive clothes?) to lead the agency. Of course the agency is imploding.
Congrats, MAGAs! You’re getting exactly what you voted for!
Funny how SSA has gotten worse under Trump. I guess running the government like a business wasn’t the answer to our problems after all!
Things were so great before - there was no backlog, phone were answered right away, morale was great, everyone was happy - nothing but rainbows. All of the problems started with this administration, right?
Leland! Have you been hitting the eggnog extra hard this Christmas?
Frank is a crook who scammed his way throughout life. He destroyed his own companies shareholder value. His -#1 job as ceo was to create shareholder value and his results were 70% decrease in value at Fiserv while netting hundreds of millions of the shareholders money. He is well on his way to destroying the Social Security Administration. He manipulates statistics, fabricates data and lies while claiming to be a devout Catholic. If President Trump wants to save SSA he must replace the commissioner and the chiefs he installed. Frank is destroying shareholder (taxpayers) value again. He should also be fired as the CEO of the IRS.
No, things were just really, really bad before January 20th.
This administration took the agency, beat it up with a baseball bat, threw it in a box, and kicked it off a cliff. Then, they installed a pathetic, mealy mouthed, incompetent, moronic thief of a commissioner whose life to date sums up to "steal it, hide it, lie about it, and then try to browbeat exhausted employees into making the lie true".
Full article is on Yahoo https://www.yahoo.com/news/articles/social-security-gotten-worse-under-135406355.html
Are you really, really serious? Perfect example of “alternative” facts.
When the goal is to put fed employees through a trauma, this is what you get.
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