From Emergency Message EM-25051:
... Prior to September 28, 2024, technicians used email as the sole means to communicate with customers to initiate an Upload Documents request. eSignature/Upload Documents had required technicians to obtain customer consent prior to sending emails requesting document submissions.
Effective with the release on September 28, 2024, eSignature/Upload Documents will no longer require the collection of customer consent in TED for email messaging.
Additionally, text messaging will be added as a communication option in TED. Technicians must collect customer consent before sending text messages. ...
