From a press release issued by the General Services Administration (GSA):
The Technology Modernization Fund (TMF) announced its latest round of investments totaling $50.2 million, aimed at modernizing critical services across two federal agencies. ...
With $19.5 million in TMF support, SSA aims to transition to a more efficient, user-friendly service featuring electronic signature capabilities and a robust online document upload platform. By 2028, SSA anticipates reducing paper mail volume by roughly half and saving over 600 staff work years annually. For the public, this could potentially save customers up to 1.3 million hours in travel time. ...
SSA plans to use $9 million in TMF support to create user-centered design guidance, build new digital tools, and modernize current backend systems for an enhanced customer experience. This effort aims to simplify notice language, create more digital options for receiving notices, and transform how SSA connects with applicants and beneficiaries. ...
As medical records grow increasingly complex and staff resources remain limited, SSA faces challenges in processing disability claims efficiently. To address this, SSA intends to use $1.9 million in TMF support to enhance several key systems, including the National Case Processing System and the Intelligent Medical-Language Analysis Generation tool. ...
I don't see an explanation for the other $10 million.
