Second Cleveland Plain Dealer Article

The Cleveland Plain Dealer has a second article today on the backlogs at Social Security. This one deals with Social Security's problems answering its phones. Here is an excerpt:

"They open at 8 o'clock, you start calling a couple of minutes before 8 and make sure you have a phone that has redial," says Dave Rybka of Chesterland, who waited for more than two years to get disability benefits.

"I just call, hang up, hit redial, hang up, hit redial. If you're not in by 8:05, you're done. During the day, I've found, I never got through."

Commenting Enabled

I have enabled "commenting" on this blog on an experimental basis. I will evaluate it in a few days. I do not want to spend my time policing this site, but without comments I have little idea what other people think about what I am writing and that can be lonely. At least a reader of this blog can totally ignore the comments if they want.

Funding Resolution Passed

This one has not been reported in the newspapers, since no one is proud of it, but yesterday Congress finally passed and the President signed a continuing funding resolution that keeps the federal government operating through the end of September. This gives the Social Security Administration a budget that requires a near complete hiring freeze through the end of September, except for high priority jobs such as Federal Reviewing Officers.

Cleveland Plain Dealer On Backlogs

The Cleveland Plain Dealer has an article on the backlog of claimants awaiting a hearing before an Administrative Law Judge. At this end is this all too typical quote from a Social Security disability claimant:

In the beginning, I was angry. Now I just have a feeling of hopelessness. One day I was a working person with a car, packing my lunch and going to work. A couple of months later, I lost everything I had. Everything.

SSA Annual Performance Plan Issued -- Cutting Claimants Off Benefits More Important Than Hearing Backlogs

The Social Security Administration has issued its 2008 fiscal year annual performance plan and revised final 2007 fiscal year annual performance plan. The plan indicates a target of 524 days average processing time for hearings in 2007 and 541 days in 2008, which means that Social Security claimants who have asked for a hearing would have to wait more than a half month longer. The plan calls for dramatically more SSI non-disability redeterminations and continuing disability reviews in 2008 than in 2007. Giving priority to redeterminations and continuing disability reviews over hearing processing time may not sit well with Congressional Democrats.

Some More From Yesterday's Hearing

Some excerpts from the prepared statement of Sylvester Schieder, Chairman of the Social Security Advisory Board (SSAB):

The number of hearings pending at the end of fiscal year 2006 showed an increase over the prior year from 708 thousand to 716 thousand, but that was far smaller than the 756 thousand projected at the start of the year. However, this was not because the agency processed more claims than it had expected to but rather because there were fewer appeals than expected. That sounds like good news, but at least part of the reduction in the number of new hearings cases is a reflection of the growing number of cases remaining undecided at the earlier, reconsideration stage.

There is another factor, unknown to Mr. Schieber, that I am pretty sure of, even though I have no statistics on it. There is a growing backlog of cases in which an appeal has been filed, but not yet logged into Social Security's computer system, because of staffing shortages at Social Security's field offices. This is a point referred to by Rick Warsinskey of NCSSMA whose statement for the record quotes from an e-mail he had received from a Social Security field office employee who complained, among other things, that his or her office could not "get to the appeals being mailed in."

Here is a table provided by Mr. Schieber, but even this downplays the funding problem, since Social Security was only asking for what it could conceivably get, not what it actually needed:

Social Security Administrative Funding (millions)
		President's
	SSA	Budget	Final
Fiscal Year	Request	Request	Appropriation
2000	$ 6,997.0	$ 6,706.0	$ 6,572.0
2001	$ 7,466.0	$ 7,134.0	$ 7,124.0
2002	$ 8,122.0	$ 7,581.5	$ 7,569.6
2003	$ 8,080.0	$ 8,282.8	$ 7,885.1
2004	$ 9,018.0	$ 8,530.0	$ 8,313.2
2005	$ 9,442.0	$ 8,878.0	$ 8,732.5
2006	$ 10,240.0	$ 9,403.0	$ 9,108.6
2007	$ 10,350.0	$ 9,496.0	$ 9,294.0
Total	$ 69,715.0	$ 66,011.3	$ 64,599.0

Thank You, Representatives Jones and Pomeroy

I want to thank Representatives Jones and Pomeroy for their intemperate outbursts at yesterday's Social Security Subcommittee hearing. In a narrow sense, their remarks were unfair to the current Commissioner of Social Security and their criticisms were misplaced, but in a larger sense hitting the Commissioner with a verbal two by four was exactly the right thing to do.

Their remarks were unfair to Commissioner Astrue because he had just started on his job two days earlier. He can hardly be blamed for any mess at Social Security. It is a wonder that he was willing to show up for any Congressional hearing when he may not have even finished filling out his W-4.

The criticisms were also misplaced. Jones and Tubbs were focusing upon the narrow issue of why the Office of Personnel Management has still not produced a new register from which Social Security could hire Administrative Law Judges (ALJs) after having worked on the problem for ten years. This is absurd and unbelievable, but the sad fact is that even if OPM had produced a new register eight years ago, things would be little different at Social Security today. The problem is that there has not been enough money in the budget to hire as many ALJs as have been needed. Social Security has been able to hire the limited number of ALJs they could afford off the old register, making a new register less urgent than it might seem at first blush. Of course, Social Security may have told Jones and Tubbs and others in Congress that the problem was OPM instead of the budget or, at least, implied this. Anyone responsible for such a deception should be ashamed.

In a larger sense, there was an urgent need for the Social Security Subcommittee to demonstrate to upper management at Social Security that there is a new sheriff in town and things are going to change. Social Security needs to understand that frankness about the agency's service delivery problems is essential. There can be no more happy talk that minimizes the current problems while promising that some grand plan to be implemented in the future will solve all of Social Security's problems. That is no longer an option. Upper management must realize that Social Security's staffing situation is dire and urgent action is essential. Solutions that were unthinkable last October because they could be criticized as "paying down the backlog" should be urgent necessities today.

Biggs Nomination Rejected

President Bush had nominated Andrew Biggs to become the Deputy Commissioner of Social Security. The New York Times reports that Senator Max Baucus, the Chairman of the Senate Finance Committee, has announced that his Committee will not hold a hearing on Biggs' nomination, nor consider it in any way. Biggs is currently the Associate Commissioner for Retirement Policy at Social Security, a position that was probably created just for him. Biggs is a huge proponent of privatizing Social Security.