NADE Newsletter For Winter 2007

The National Association of Disability Examiners (NADE), an organization of workers employed in making disability determinations for Social Security, has issued its Winter 2007 newsletter.

It is interesting to note that the NADE president, Chuck Schimmels, recently spoke to the Association of Administrative Law Judges.

On another vein, here is a quote from the newsletter about eDIB, the paperless system that Social Security is struggling to implement:

eDib is still a work in progress and requires ongoing refinements, upgrades and improvements frequently needed to make the system work as efficiently and effectively as possible. The impact on the system as a whole when these changes are made is unpredictable, and currently results in a slowing or shutting down of the system, or parts thereof.

Since Disability Determination Services (DDSs) process over 2.5 million cases on an annual basis, any shut down or slow down of the case processing system equates to a significant loss of production capacity.

It is not surprising to hear that implementing a new system is difficult. The thing is that when an agency is struggling with huge backlogs due to inadequate staffing, implementation of a major new system will inevitably make the backlogs worse.

An Image From 1947

Fraud In Kansas City

From KSHB-TV:

Thomas W. Bradley, 61, of Kansas City, waived his right to a grand jury and pleaded guilty before U.S. District Judge Gary A. Fenner this morning to a federal information that charges him with Social Security fraud.

By pleading guilty today, Bradley admitted that he received more than $30,000 in Social Security disability insurance payments to which he was not entitled. Bradley applied for disability payments on Jan. 3, 2001, claiming inability to work due to a back condition. After undergoing back surgery, Bradley returned to work at Metropolitan Transportation Services without notifying the Social Security Administration. Bradley continued working for more than two years while receiving disability payments.

Wall Street Journal Poll On Social Security

From a press release issued by the Wall Street Journal and Harris Interactive:

A new Wall Street Journal Online/Harris Interactive Personal Finance Poll found that despite the general uncertainty regarding the solvency of Social Security, a majority (65%) of respondents expect Social Security to be a primary source of income during retirement. However, as the age of respondents falls, the proportion of respondents who expect to rely on Social Security also declines. Forty one percent of those ages 18 to 34 say that Social Security will be a primary source as compared to 84 percent over the age of 55. Furthermore, only those ages 18 to 34 (59%) expect to rely on 401K plans more than Social Security, while those ages 35 to 44 expect to rely on Social Security and 401K plans equally (60% each).

Astrue Statement To Senate Special Aging Committee

Michael Astrue has been on Capitol Hill a lot. He testified at his Senate confirmation hearing and then at a House Social Security Subcommittee hearing just a few days after being confirmed. He also testified at a Senate Special Aging Committee hearing a day after the House Social Security Subcommittee hearing. His prepared statement for the Committee is very close to, if not identical to, his prepared statement for the House Social Security Subcommittee.

The hearing must have been an impromptu affair. It appears that the Senate Special Aging Committee did not even bother to send out a press release about the hearing.

AARP Poll On Social Security

From The Star Tribune of Minneapolis (but I cannot find anything about it on the AARP website):

A majority of Americans support potentially painful proposals to increase taxes and reduce benefits in order to ensure Social Security's long-term financial future, according to a poll released Wednesday.

"I think the public is ahead of Congress and the Washington debate when it comes to Social Security," said John Rother, policy director for AARP, the nation's largest organization for Americans 50 and older, which conducted the survey. ...

The poll found a strong bipartisan willingness to consider a range of changes, Rother said. A majority of respondents supported proposals which, taken together, would solve Social Security's long-term financial problem.

Appeals Council Processing Times

Try calling the Appeals Council at 703-605-8000 and then dial, in sequence, 1 -- 1 -- 3. You will get to a recording that gives information about processing times at the Appeals Council. The recording says that the average processing time is eight months, but that half of all appeals are disposed of in 105 days.

If you dispose of half of the cases in three and a half months but the average time is eight months, mathematically that other half must take a long time. The recording goes on to give some idea of the time frames for that other half, saying that it is "not unusual" for the Appeals Council to take up on 30 months to act on a case, but callers are assured that the Appeals Council will consider "expediting" cases that have been pending over 30 months, which is an unsubtle way of saying, "Please don't bug us about your case until it's been here at least two and a half years."

How are they able to dispose of some cases quickly but others take forever? The secret is picking out appeals that seem insubstantial, such as those filed by unrepresented claimants, and denying review on those quickly. That makes the average wait time seem not that bad, when one is looking merely at statistics, but it makes the wait time for serious appeals even longer.

There is no reason for the Appeals Council to quickly shove the easiest denials out the door other than to dress up its statistics, to make its backlogs appear less bad than they really are. The problem is that in the long run dressing up statistics to hide understaffing is self-defeating, because those preparing budgets do not realize how badly the agency needs more personnel. Playing statistical games like this is also a sign that agency personnel have internalized the notion that anything that is wrong at Social Security is due to agency disorganization and inefficiency. That is dangerous because it is untrue and because it undermines Social Security's institutional self-image. The message that this sends Social Security employees is that their employer is trying to hide its own ineptness. That message is devastating to employee morale and public service in the long run.

Another Wisconsin Flexiplace Problem

Some excerpts from the Milwaukee Journal Sentinel:

Julie Dable Stuart had been waiting more than three years for a decision on whether she qualifies for Social Security disability benefits when a large envelope arrived in the mail at her Waukesha home late last year. ...

The envelope contained copies of her medical information, work history and family information submitted to the Milwaukee Office of Disability Adjudication and Review in November 2004. Those documents were submitted as part of her request for a hearing to determine her eligibility for benefits, which had been denied when she first applied in 2003.

Upset and confused, she immediately called the Social Security office.

"They told me there was no way these files ever leave the building," Dable Stuart said Wednesday.

William Jarrett, a spokesman for the Social Security Administration, said administrators had no knowledge of Dable Stuart's phone call to the agency about the documents mailed to her home until contacted by a reporter Thursday.

To this day, who mailed the confidential documents remains a mystery.

Social Security employees gave her only bits and pieces of information about documents missing from her file, and she said she didn't realize the full scope of the problem until reading a Feb. 19 story in the Journal Sentinel [about files that a Social Security employee had lost after being allowed to take them home to work on as part of the Flexiplace program]. ...

In late December, Dable Stuart received a letter from Social Security that said the agency was "reconstructing your file, which includes updating, reviewing and analyzing current and past medical records," records show. The letter was signed by the employee who had lost the files. ...

In early February, Dable Stuart received another letter. This one said that "hearing-related documents" from her file "appear to have been stolen from an employee of the Milwaukee Office of Disability Adjudication and Review."