Disability Causes Poverty

How Can You Function Like This?

     Earlier in the week I had posted an e-mail I had received about the serious problems attorneys have in getting the Social Security Administration to simply recognize that they are representing particular clients. The post attracted a number of comments from attorneys expressing the same frustration. I think this comment, obviously from a Social Security employee, posted anonymously, is worthy of greater attention since it helps explain why the problem exists and because it demonstrates one of many serious systems problems at Social Security:

This problem is not going away. It results from:

1)A terribly complicated process for adding/changing representatives.

I'll simplify it for those who aren't agency employees. Key in attorney info into the attorney database and link it to the claims. Go to the claims processing systems (one or Social Security Claims another for SSI claims) and pull the attorney information into the claims processing systems. Then you go to the the disability claims system (medical file that is sent to DDS and subsequently ODAR) and pull the attorney information into it. Then you have create the acknowledgment letters to mail to the attorneys and store copies of the actual documents in the electronic folder. If you don't complete all those steps then the attorney is not correctly added and one (or more) components (DDS, ODAR, AC, PC) may not be aware the attorney is involved. Or you may do all that and forget to send the acknowledgement letter, which means the attorney never receives confirmation. Here's the kicker, let's say you sign up to represent a claimant and their claim is already pending at ODAR. The FO is the only component that can take all the steps above. Needless to say, it's hard for FO employees to prioritize that work when the claim is pending at ODAR and may not get a hearing for another 6 months. Even FO employees who understand the need to process the attorney forms timely will still make numerous makes due to the number of steps involved in adding or changing representatives.

Add this to the mix, ODAR can (and does) add the attorney to their case processing system, which will make sure the representative gets the notices from ODAR. BUT, if the FO fails to do it's part, then the payment center or the FO processing the ALJ determination, may accidentally process the claim without the attorney information.

2)There is not enough staff in many offices to process these actions timely. As a result, These actions pile up. Attorneys follow-up and send duplicate packages, which makes the problem worse. Resentment builds up on the part of FO employees towards attorneys, which demotivates FO employees regarding this workload.

The problems may lessen if the Agency is properly staffed. However, even if it is properly staffed, there will always be a level of dysfunction in this area due to the complexity of the process/system for adding and changing representatives. They aren't going away and it's unrealistic to expect them to.

9:13 PM, December 02, 2015

Delayed SSI Payments

     From an Emergency Message that the Social Security Administration has released to its staff:

... On December 1, 2015, approximately 18,773 recipients did not receive their recurring monthly SSI payments. After researching the issue, the agency discovered a systems coding issue that prevented the release of the payments. The payments were correctly annotated on the Supplemental Security Income Master Record (SSR), but were not included in the payment files sent to Treasury for processing....

Inform recipients that the Social Security Administration (SSA) is aware of the issue and working to re-release the payments. Electronic payments should be deposited on 12/03/2015. Paper checks will take about 5 to 7 business days. Refer the recipient to his/her servicing field office for further assistance for dire need situations....

Proving Homelessness

     Given the ridiculous hearing backlog at Social Security now -- approaching two years in much of the country -- it's crucial that homeless claimants receive the expediting that Social Security allows them. But how are we supposed to prove homelessness? You might say, "That's easy. Just get the homeless shelter to write a letter on their behalf." That's easier said than done even when we're talking about homeless shelters and most homeless people don't stay in homeless shelters. There are few homeless shelters in rural areas. Homeless shelters can be dangerous places. Most homeless people avoid them when they can. They move around between relatives and friends, never staying anywhere long. Some live in tents or shacks in the woods. How are these claimants supposed to prove their homelessness?

     At the moment, I’m asking homeless clients either to write a letter that I can send to Social Security or get someone at a homeless shelter or a relative or friend to write a letter but this doesn’t work so well. Homeless people often lack the ability to write a letter and lack people in their lives who can or will write a letter on their behalf. 

     I keep thinking there’s got to be a better way. What are other people doing? Would a form that a claimant or someone in their life could complete work?

This Is Frustrating

     Here's a message I received recently on a listserver for North Carolina Social Security attorneys, edited to remove names and locations:

I can echo ____'s experience with the SSA FO [Field Office] in _____.  The letters of representation along with my 1696s, 1695s, and 827s [apart from the 827 these are forms that Social Security needs to establish that the claimant is being represented]  routinely that I mailed to the FO would disappear into some black hole.  Taking them down to the FO for personal delivery did not work either as the security guards are not permitted to handle materials pertaining to SS benefits nor was a receptacle into which I could put correspondence readily available.  Since delivery confirmation and certified mail are rather expensive, we started faxing in addition to mailing our LOR and initial forms to the SSA FO so that we would receive a fax confirmation sheet showing that we submitted our LOR and initial forms.  Even then, the SSA FO staff there would always react like it was our fault if we called to find out if our letters of rep and initial forms were received and they could not find any record of our represent ation of our client in their system.  The addition of a reminder or "tickle" to f/u with the FO sounds like a great idea for helping to deal with this situation. 

     Note that the field offices complain when these forms are submitted more than once, saying it makes extra work for them and causes confusion, but, at least where I am, the field offices are unreliable in entering an attorney's representation documents into their system. The documents disappear for weeks or months or disappear altogether. The field offices also complain about having to take calls asking whether they've entered attorney representation into their system. When the forms disappear, the field offices always blame the attorney.

The Choo Choo Is Running Late In Chattanooga

     Here's another story about the huge backlog of people awaiting hearings on their Social Security disability claims. This one concerns Chattanooga. The backlog there is officially 19 months but that number is misleading. Social Security always averages in cases that are quickly dismissed because the claimant was late in filing the request for hearing. The real wait there is probably more like two years.

Social Security Crime Wave

     From the Miami Herald:

As the feds put the screws to South Florida criminals who steal income-tax refunds, more thieves have come up with alternative scams to rip off government benefits — most notably, from elderly Social Security recipients, according to authorities.

By tapping into a federal website, “My Social Security,” they have been able to swipe names, dates of birth and ID numbers to open online accounts and redirect retirement benefits from the victims to themselves. ...

Frisler Clairvil, 29, of Lauderdale Lakes was charged in mid-November with stealing more than 1,300 identities of Social Security recipients and redirecting more than $300,000 in benefits to himself by manipulating personal information on the “My Social Security” website from 2013 to 2015, according to an indictment. ...

Read more here: http://www.miamiherald.com/news/local/community/miami-dade/article46781585.html#storylink=cpy

Read more here: http://www.miamiherald.com/news/local/community/miami-dade/article46781585.html#storylink=cpy

Hey, Heritage Foundation, No Problem, As Long As You Treat Me Like Other Businesses

     The Heritage Foundation, a right wing advocacy group, has released an Issue Brief calling for an end to withholding of fees for representation of Social Security disability claimants. Here's an excerpt:

... Direct payment for SSDI [Social Security Disability Insurance] representatives establishes a dangerous standard. If increased access or guaranteed payment is sufficient reason for the government to intervene in private transactions, what will prevent all sorts of additional intrusions by the federal government into individuals’ lives? Should the government also provide direct payment to apartment building owners, car dealerships, and colleges?...

The fact that many service providers find it difficult to collect payment from their clients does not mean that the federal government should become the fee collector. State law provides avenues, such as small claims court, for individuals and businesses to obtain their just due.  ...

     I've got no problem with this, Heritage Foundation, as long as you afford me the same "avenue" afforded other businesses in similar situations -- a lien. Take your car to a car dealership to be repaired and the mechanic has a lien -- meaning the mechanic can hold onto your car until you pay for the repairs. Hire a contractor to make repairs on your house and then don't pay the bill -- the contractor has a lien on your house which can be collected with foreclosure if necessary. Finance purchase of a car and stop making payments on the car -- the lender can send out the repo man since the lender has a lien on the car. Hire an attorney to represent you on a personal injury claim after you're injured because some other driver runs a red light and you get a $25,000 settlement -- you can't just take the money and stiff the attorney because the attorney has a lien on the settlement. 

     The Social Security Act forbids most liens on Social Security payments, preventing the lien that an attorney would otherwise have on the back benefits of a client they represent. The law forbidding liens on Social Security benefits has a prominent exception for federal student loans so, yes, a lender associated with a college can get direct payment from Social Security. There's also an exception for debts owed the federal government and for child support. Want to end those exceptions while you're at it, Heritage?

     Liens are an essential part of our legal system and our whole economy. They date back centuries. They're part of our legal heritage. Without liens much of our modern economy would become impossible. While the Heritage agenda often has an anarchist flavor, I doubt that they want to abolish liens.

     If the anti-assignment provision in the Social Security Act had an exception allowing a lien on back Social Security benefits for claimants represented by an attorney, I've got no problem with doing away with the current attorney fee structure at Social Security. 

     How would an attorney lien on back Social Security benefits work? Social Security would issue a joint check for the back benefits made out to the attorney and client. They would each endorse the check and the attorney would be able to take out his or her part and pay the rest to the client. That's the way it works with personal injury settlements. It works that way because the attorney has a lien on the settlement. Why shouldn't attorneys who represent Social Security claimants have the same legal rights as other attorneys and other businesses generally?
     By the way, take a look at the chart that Heritage included in their piece. It looks like the business of representing Social Security claimants hasn't been too profitable lately anyway.
     Also, by the way, it's past time to adjust the cap on fees under the fee agreement process. It's now $6,000 but should be more than $7,000 if adjusted for inflation. Social Security can slowly achieve Heritage's goal of choking off attorney representation of claimants by leaving the cap at $6,000 indefinitely. In fact, it appears that's what's happening. It's time to lift the cap. The law is intended to allow claimants to have access to representation. Implement the law's intention.