From The Ledger:
Some mornings the lines outside the Lakeland office of the Social Security Administration start forming as early as 6:30. The office doesn't open until 9 a.m. but word has spread among elderly and disabled residents that those first in line have a shorter wait.
So over the next few hours they quietly queue up, among them on a recent day an elderly woman sitting in a wheelchair, a woman leaning on a walker, and a young woman toting an infant in a carrier. An older man with a walker leans his back against the building and grimaces.
There are no benches, no water fountains. Until the doors are unlocked at 9 a.m., there is no access to restrooms. And even then, no signs explain to those in the line outside that they can ask the guard's permission for restroom access. Some days, the guard announces no food or drink are allowed inside "so if you have anything with you, you might as well go put it back in your car."...
Social Security's data shows the average wait time is only 34 minutes, she said, but [a Social Security spokesperson] had no response to that being the average wait from the time a person gets inside and takes a ticket. ...
Stacia Edwards of Lakeland said she had called the number listed on the door for phone service but “calling is ridiculous. Sometimes you wait an hour. Now they have a thing where they say they will call you back.” When she called, it was a 55-minute wait for a callback so she decided to take her chances by lining up in person. ...
Explaining the Social Security Administration's official position, [a Social Security spokesperson] said, “We make every effort to deliver world class service in our field offices. ...