The CARES Plan

     Social Security's plan for dealing with its hearing backlog has leaked out. It's called CARES, standing for "A Plan For Compassionate And REsponsive Service." Here's another link to the plan, although this second link will expire on January 29.
     The plan is awfully reminiscent of prior plans to deal with the backlog. Here are the elements of this plan as I see it:

• Assumption that the most important element is better management. Current management is much smarter than the people who used to manage the Office of Disability Adjudication and Review (ODAR). Of course, they were idiots. Look at the backlog! Of course, the new guys are smart. Look at that great graphic on the cover of the report. Anybody who can produce graphics like that must have a great plan.
• Vague management initiatives. The new management initiatives consist of mere concepts that have little hope of succeeding but the new managers are so much smarter than the old managers that, of course, the new initiatives will work.
• Unrealistic assumptions about future appropriations. The plan is based upon Social Security getting all the appropriations it desires. However, in the real world, as long as the GOP controls the House of Representatives, the agency's budget may see little improvement. It may be difficult to maintain current staffing levels, much less improve them.
• The assumption that it is essential that the process be controlled so that allowance rates on disability claims remain at historic lows. Keeping approval rates low is referred to as "quality." If anything, it looks like there will be new initiatives to improve "quality." "Quality" concerns will almost certainly prevent the issuance of many staff attorney decisions.

     What I see here is an unappealing mixture of arrogance, wishful thinking and cowardice. Everyone knows what would help considerably even at current funding levels -- aggressive use of the senior attorney program and encouraging Administrative Law Judges to do on the record reversals in appropriate cases. Social Security management is afraid of offending the GOP by approving more claims so they don't do what they know would work.
     If I sound bitter, it's because I am. I'm out there dealing with the claimants whose lives are being destroyed by the backlogs while Social Security management seems more interested in producing great graphics than in actually doing something about the problem. What's needed is the courage to admit the obvious and do what needs to be done. Instead, we get nonsense like this which only encourages Republican budgetary obstinance. Why give the agency more money when the agency itself is telling you what you want to hear -- that they can manage their way out of the problem? Don't expect Republicans to pay attention to the rosy prediction in CARES that the agency will get more money so it can hire more workers. They will ignore that and demand that Social Security solve its backlogs without additional money while making sure that it's horribly difficult to be approved for disability benefits.

Finally!

     Social Security has announced that its central offices in the Baltimore area will be operating on a normal schedule tomorrow. 

     Among other effects, the three days of closure due to the snowstorm have added to the backlog of people awaiting payment of disability benefits after a favorable decision and to the backlog of people awaiting action from the Appeals Council. 

     Even with the offices reopening, things will not be back to normal if schools remain closed. Employees can't leave their young children at home alone. Perhaps some locals can update us on the school situation.

Rep Payees Remain A Problem

     From a recent report by Social Security's Office of Inspector General (OIG) (footnotes omitted):

A representative payee receives and disburses benefit payments o n a beneficiary’s behalf. Congress granted SSA [Social Security Administration] the authority to appoint representative payees for those beneficiaries whom SSA deems are incapable of managing or directing the management of their benefit payments because they have a mental or physical disability or are a child. A representative payee may be an individual or an organization. ...

SSA procedures prohibit volume individual representative payees from collecting a fee from SSA benefits except in certain circumstances, such as court-ordered fees, including fees for serving as a court-appointed legal guardian. ...

Since 2007 , we have conducted seven in - depth reviews of high-volume individual payees. All these payees had more than 50 beneficiaries in their care at the time of our r eview. In total, these payees served m ore than 1,000 beneficiaries. ...

Because of the extensive level of our review, we identified several recurring findings — including payees collecting unallowable and /or excessive fees. Specifically, we noted that all seven payees collected fees — many in excessive amounts — to compensate for their services, despite SSA policies to the contrary. Yet, of the 43 payees SSA reviewed with 50 or more beneficiaries, SSA only identified 4 as having collected fees. ...

We used the research tool LexisNexis to review the 47 high-volume individual payees. We noted that six payees had prior financial liens and judgments or bankruptcy filings. The mos t recent lien was filed in 2009 , which is the same year that the payee was selected by SSA. According to LexisNexis, this lien was released in 2011. ...

For example, one payee served only as the representative payee for one beneficiary whom the payee charged $1,592 for unallowable fees. In addition, for 34 of 80 beneficiaries, the payee collected extra fees totaling $49,423 above the allowed monthly guardianship fee of $60. This payee also collected large fees , totaling $113,526, from 2 of the 80 beneficiaries....

In September 2015, our Office of Investigations informed us that the Washington County Grand Jury had indicted 1 of the payees in the Seattle Region for 81 criminal counts including criminal mistreatment in the first degree, aggravated theft, and income tax evasion. This payee was included in our population of the 449 payees caring for between 15 and 49 beneficiaries. She had 45 beneficiaries in her care when the investigation was initiated in October 2014. According to available information, the representative payee filed for bankruptcy in 2001, and a Federal tax lien was filed in 2004 before she became a payee for SSA. Given the fiduciary responsibilities of a representative payee, it may be inappropriate to give those responsibilities to an individual who has claimed a personal bankruptcy and/or has a Federal tax lien.

     Before you criticize Social Security, remember that there aren't people lined up wanting to be representative payees. In many cases, it's hard to find any person or entity willing to do the job and, no, there really isn't an alternative to using rep payees. Some people just can't handle their own funds.

Central Offices Remain Closed

     Social Security's central offices in the Baltimore area remain closed today due to the severe snowstorm that hit last week.

Central Offices Closed

      Social Security has announced that its central offices in the Baltimore area will be closed on Monday due to Friday's snowstorm.

Hives And Rashes At New York Field Office

     From the Olean, NY Times Herald:

Those working at the Social Security office in downtown Olean continue to experience the same medical conditions as they did in late September while at work, a union official has reported.

“Employees have the same medical issues — strong outbreaks of hives and respiratory issues,” said Shawn Halloran, executive vice president of The American Federation of Government Employees Local 3342, which represents the dozen Social Security employees at the Olean office. ...

Officials at Park Centre Development, which owns the building and is headquartered nearby, said those working in offices neighboring the Social Security location have not reported experiencing similar symptoms. ...

An industrial hygienist went through the Social Security office two days after it closed and took samples to determine what caused the reaction.

The inspection did uncover some minor issues, such as exposed insulation in a utility closet and some excess equipment gathering dust. In addition, the inspector recommended the office’s heating and cooling system be adjusted to ensure its vents were functioning properly.

Park Centre had the facility thoroughly cleaned before it reopened Oct. 1.

In the nearly four months since the office reopened, Halloran has received calls almost weekly from office employees reporting the recurrence of hives and rashes. He added that officers with a private firm who provide security at the office have also experienced the same symptoms.

Social Security Sued Over Kentucky Suicides

     From WYMT:

Family members of two people who killed themselves after receiving letters from the Social Security Administration indicating their federal disability benefits were suspended are suing the agency. ...

The SSA in 2015 ordered nearly 1,800 people to attend hearings to determine whether they should continue receiving disability checks. ...

The people being forced to undergo hearings are former clients of Floyd County lawyer Eric C. Conn.

Congressional investigators suspect Conn used fraudulent information to secure the benefits.

Conn has not been charged and has denied any wrongdoing.

"We Make Every Effort To Deliver World Class Service In Our Field Offices"

     From The Ledger:

Some mornings the lines outside the Lakeland office of the Social Security Administration start forming as early as 6:30. The office doesn't open until 9 a.m. but word has spread among elderly and disabled residents that those first in line have a shorter wait.

So over the next few hours they quietly queue up, among them on a recent day an elderly woman sitting in a wheelchair, a woman leaning on a walker, and a young woman toting an infant in a carrier. An older man with a walker leans his back against the building and grimaces.

There are no benches, no water fountains. Until the doors are unlocked at 9 a.m., there is no access to restrooms. And even then, no signs explain to those in the line outside that they can ask the guard's permission for restroom access. Some days, the guard announces no food or drink are allowed inside "so if you have anything with you, you might as well go put it back in your car."...

 Social Security's data shows the average wait time is only 34 minutes, she said, but [a Social Security spokesperson] had no response to that being the average wait from the time a person gets inside and takes a ticket. ...

Stacia Edwards of Lakeland said she had called the number listed on the door for phone service but “calling is ridiculous. Sometimes you wait an hour. Now they have a thing where they say they will call you back.” When she called, it was a 55-minute wait for a callback so she decided to take her chances by lining up in person. ...

Explaining the Social Security Administration's official position, [a Social Security spokesperson] said, “We make every effort to deliver world class service in our field offices. ...