The AARP has written a letter to the Acting Commissioner of Social Security asking pointed questions about the sorry state of service that the agency is giving the public. It's reproduced below. However, I'm pretty sure that the letter is more about influencing Congress to appropriate more money for Social Security than it is about pressuring the Acting Commissioner. At about the same time as it released this letter, AARP also sent out a press release quoting a Social Security official on the sorry state of the agency's appropriations which has led to an adequate workforce. The press release calls for additional funding for the Social Security Administration.
A "Dear Colleague" letter directly from Social Security is even more pointed. It says that the agency is seeking an $800 million bump in the Continuing Resolution (CR) bill which must be passed before the end of this month in order to keep the government operating. The $800 million would be to prevent further deterioration in service. That would be extraordinary. I've never seen anything from Social Security like this letter., which was surely cleared by the White House. Here's some language from it:
... Prior to the pandemic, we had approximately 60,000 employees. Now, we have approximately 56,000 employees – a 7 percent drop. As we lose employees, our service deteriorates. This issue is particularly acute in our State disability determination services (DDS), where we decide initial disability claims and reconsiderations, due to historically high attrition as workloads become less reasonable with fewer staff. ...
Claimants are currently waiting an average of six months for a decision on their initial disability claims, which is unacceptable. This is two months longer than they waited in FY 2019. Wait times for our National 800 Number have also increased significantly. Callers are waiting over 30 minutes, on average – more than 10 minutes longer than in FY 2019. ...
As a result of the pandemic, the backlog in initial disability claims is approaching the one-million mark (929,000 as of August 2022, an increase of 189,000 claims from the end of last fiscal year, September 2021). Insufficient funding for staffing and overtime to reduce this backlog would result in increasing wait times. ...
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