I believe this is new and significant. Can anyone help me on this?
The general, but simple, rule is that a PC [Payment Center] employee will not refer development to the FO [Field Office] unless face to face contact is required, or where the FO is responsible for making a final determination on the issue (such as a representative payee determination).
The PC will always obtain information, statement clarifications or required evidence via DIRCON [Direct Contact with the claimant or others] unless a face to face or field contact is needed, or one of the exceptions in GN 01070.305C. or D. below applies.
May 24, 2007
Payment Center Direct Contact
Below is a statement from a recent issuance from Social Security's Program Operations Manual Series (POMS). POMS is Social Security's most important employee manual.