writeup about a recent press conference about the future of Social Security:
Witold Skwierczynski, of the American Federation of Government Employees, came to the press conference with a dire warning: Expect customer SSA service to retirees to get worst in the coming years. Staffing in field offices has been cut by 2,900 (10 percent) since 2010 while work increased 12 percent, he noted, expecting the agency’s workload to go up 32 percent through 2025 due to the retiring baby boomer generation.
Skwierczynski expects Trump’s recent Continuing Resolution to freeze the hiring of federal employees to further increase waiting times at SSA field offices and for 800 number callers.
“President Trump is a hotel man. If he ran his hotels like SSA he would have another bankruptcy. None of his customers would tolerate a 3 to 4 hour wait for room service. However, SSA customers wait hours, days, weeks, months and years for SSA to process their business. That's not acceptable,” says Skwierczynski.