The Social Security Administration reduced backlogs and increased the pace of its disability assessments in fiscal 2010, but missed its target for increasing online applications from retirees, according to an internal SSA report.
Overall, out of 35 performance measures, the SSA met the targets for 26 measures, failed three measures and is awaiting further results on six measures, states the SSA Performance and Accountability Report for Fiscal Year 2010. The agency conducted the review and issued the report internally late last year, but only recently made it public.
One of the most prominent goals that the SSA just missed in fiscal 2010 had to do with the target for moving a larger proportion of the approximately 2.4 million annual retiree applications for benefits to an online form, rather than paper forms.
Mar 20, 2011
That Was So Last Year
From Federal Computer Week:
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2 comments:
Let's face it...the actual goals that were attainable (without relying on seniors to use the internet) were met.
Too many stupid, unattainable goals and targets anyway in SSA.
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