The National Council of Social Security Management Associations (NCSSMA), an organization of Social Security management personnel, has released its March 2012 newsletter. Hiring is mostly frozen at Social Security. Inevitably, this causes problems since attrition is uneven. Some field offices have no employees leaving but some small offices have several employees leaving. The newsletter has an article on this problem. Some badly affected offices receive help from other components of the agency but others receive no help and struggle. One particularly interesting point is that new telephone systems in field offices allow managers to see just how bad phone service has been in their offices and to allot additional resources. This has improved field office telephone service but at a cost to other workloads. Field office managers also complain that they are forced into more production work such as answering the telephone and working at the reception window. This leaves them inadequate time for management duties and forces them into overtime to try to keep up.