From KRPC in Houston:
The Social Security Administration announced Wednesday it was taking steps to mitigate wait times at Houston area offices.
KPRC 2 News viewers have reported standing outside in long lines in the extreme heat for hours at SSA offices in Conroe, Houston, and Pasadena.
In response to inquiries from KPRC 2 News Wednesday, the agency said it was adding a canopy to the northwest Houston office at 16200 Dillard Drive but was exploring the “feasibility” of doing so at other offices.
A spokesperson said the SSA will also temporarily assign additional employees to help triage the lines. They pointed to drop boxes at all Houston offices for people to use if they simply need to drop off documents and evidence. Restrooms and water fountains are also available inside for people waiting in line. ...
8 comments:
The canopy suggestion for the Houston FO , was posted as a comment on this blog, a couple of days ago.
Perhaps higher ups at SSA are reading?
I mean maybe, but for God’s sake, that idea wasn’t rocket science. If no one in management thought of that without reading this blog, the agency is beyond repair.
Helps to go to the media, it is SSA's Ombudsman... seems like only the media has pull with SSA.
Living proof that the best minds in the country do not work for the government.
Why would they? It’s not competitive.
The agency needs to do away with social distancing in the lobbies, which is the cause of these lines. Everyone is required to wear a mask, so the social distancing requirement is overkill.
It’s not the agency…it’s the federal regulations for all federal buildings
If you're sitting in a crowded lobby for a long time, a mask is not 100% effective against COVID19. Much safer outside.
The Houston office has it right. Letting everyone into the lobby would put both employees and the general public at risk.
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