National Hearing Centers To Close — Also A New Chatbot At SSA

      From Federal News Network:

Decades before the current boom in videoconference platforms, the Social Security Administration launched a similar concept to address workload backlogs.

In 2007, SSA opened National Hearing Centers to have administrative law judges hear more appeals from individuals whose initial retirement or disability claim was rejected. Individuals would show up at their local hearing office to have their appeals heard, but the case would be heard on video by an administrative law judge located in one of these National Hearing Centers.

But with the vast majority of these appeals hearings now taking place fully virtually through modern-day videoconference platforms, the agency is now planning to shutter these National Hearing Centers next week, on May 18. …

SSA is also launching a Policy Assistant Tool (PAT), an AI-powered chatbot designed to give employees access to information more quickly when assisting the public. …